1. www.equitybank.co.ke LESSONS LEARNT IN DELIVERING HUMANITARIAN PAYMENT SOLUTION EQUITY BANK PRESENTATION

2. Social Payment Involvement Hunger Safety Net Programme World Food Programme Kenya Youth Empowerment Programme Orphaned and Vulnerable Children 2

3. Achievements in CTs using technology.. Financial Inclusion through basic banking products. Access to Micro loans through Savings Psychological impacts & feel of security,dignity and ownership. Transparency through the payment process 3

4. ..Achievements in CTs using technology Monitoring ability Ensures money goes to the intended recipients without endemic leakages Convenience: using agency model the money is accessible to beneficiaries 4

5. Its not just banking for the vulnerable Enable the vulnerable to access a suite of savings Secure wealth building Cost effective transactional methods thus need to use low cost technology but water tight. Financial Literacy & entrepreneur trainings 5

6. Challenges during CTs using technology Infrastructure Cash economy Literacy levels Security Conflicts in the communities – enrolment process ! Culture KYC documentation and onboarding 6

7. WAY FORWARD 7

8. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa.

9. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Robust Technology Capacity I. High availability robust systems Core banking system: 35million bank accounts; 300,000 transactions/min Payment management system: 75 million cards; 180,000 transactions per minute; EMV compliant Cash Management system II. Data management Tier 4 data center Comprehensive business continuity & recovery management system III. Secure network & infrastructure Capable of handling banking transactions for the whole of East Africa. Capable of processing transactions for multiple local banks & institutions combined EMV – Euro Mastercard & Visa (Advanced chip card security feature) First Bank in Kenya to comply The first tier 4 data center in East and Central Africa

10. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. State of the art data facility 99.99% availability In built fault tolerant systems Redundant power supply Two grid power lines from KPLC 2 x 1500 KVA diesel generators 4 x 500 KVA UPS support Enterprise servers & storage Offsite backup data center facility Physical & logical Security controls Monitoring & precision cooling systems Fully redundant networks architecture Equity Bank data hosted services The first tier 4 data centre in East & Central Africa World class levels in: Security Scalability High availability & uptime High Performance Robustness Resilience & disaster recovery Tier IV DATA CENTER

11. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. High Availability & High Capacity The data center systems architecture is designed to provide high availability and capacity for mission critical systems using the following technologies: Synchronous data replication between primary & backup sites Virtualization & Consolidation Capacity on Demand Instant point in time backups & restores Backup to disk and tape vaulting 365 x 24 x 7 onsite security and technical support

12. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa.

13. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. M-KESHO What is M-KESHO Account? A bank account that facilitates money transfer to and from the customers M-PESA account and Equity Bank account via their mobile handsets while enjoying other benefits that come with a bank account. Benefits Withdraw money from your M-KESHO account to your M-PESA account Deposit your money into a bank account, where it earns interest Apply for emergency advances to support your short- term credit needs Access to Insurance in case of a personal accident. The Personal Accident cover can upgrade to full life insurance after one year. Protected by Deposit Protection Fund Kenya M-Kesho Winner of Best Mobile Banking Application 2010 award

14. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Equity Bank relationship with Orange Money offers a mobile payment service: Iko Pesa is a classic mapped bank account where a normal account is fully integrated with a mobile channel. Benefits Linked Bank Account Mapped Bank Account Account to account money transfers Because Orange Money is governed by banking rules Orange Money has a higher initial limit of Ksh 100,000 The service is now available in six African countries. IkoPesa

15. Card Products

16. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. The Hunger Safety Net Programme (HSNP)

17. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. 17

18. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Rough Terrain

19. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Solar Infrastructure

20. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Card Distribution

21. Mission: We offer inclusive, customer focused financial services that socially and economically empower our clients and other stakeholders. Vision: To be the champion of the socio-economic prosperity of the people of Africa. Its Pay Day !!!!!!! THANK YOU