1. Internet Retailing JUMP START: Payments and Fraud
David Jokinen Managing Director

2. Company profile
Established 1999
100 employees in UK and Canada
Thousands of clients in 30 countries
300 million transactions processed
£8 billion of payments accepted
Security compliant since 2001

3. Case studies
The challenge
The solution
Lessons learned

4. Adidas Group
Established 1949
Sports footwear, apparel, accessories
Adidas
Reebok
TaylorMade
170 operating subsidiaries worldwide

5. The challenge
Sophisticated manufacturer and marketer
Relative newcomer to internet retailing
Launch of online shops in North America
Needed local knowledge and global experience
Accustomed to outsourcing e-commerce

6. The solution
Reebok Shop in US; Adidas Shop in Canada
Unified operational interface
Proactively identified fraudulent purchases
Deployed risk technology to target sources
Client benefited from consultative approach

7. One size does not fit all

8. Coastal Contacts
Established 2000
World’s largest online retailer of eyewear
100 million pairs of contacts and eyeglasses
Innovative merchandiser with niche focus

9. The challenge
Rapid growth in turnover and market footprint
Expansion into US, UK, Australia, New Zealand
Acquisitions in Sweden, Netherlands, Japan
Operating companies in several countries
Serving North America, Europe, Asia Pacific

10. The solution
Acquiring banks in Europe, US, Canada
Multiple currencies and payment schemes
Unified operational interface
Single global account manager
Consolidated payment acceptance approach

11. Consolidation drives growth

12. Ritchie Bros Auctioneers
Established 1958
World’s largest industrial auctioneer
40 permanent auction sites worldwide
2009 turnover of $3.5 billion

13. The challenge
Evolution into online auctions
In-house online auction technology
Needed online payment capability
Payment kiosks at auction sites
Bid deposits and final settlements

14. The solution
Bespoke customer interface
Available online and on-site
No contact with cardholder data
Intelligent routing of transactions
Fully-managed payment solution

15. Focus on core business

16. Lessons learned

17. Lessons learned
One size does not fit all
Consolidation drives growth
Focus on core business

18. Internet Retailing JUMP START: Payments and Fraud
David Jokinen Managing Director