1. SearchWin2000.com's Report Card on Customer Attitude Towards Microsoft
Dave Gabel
Executive Technology Editor
TechTarget
Marilyn Cohodas
Senior Site Editor
SearchWin2000.com

2. About the Survey Conducted via Web form, March – April 2003
Invitations sent to SearchWin2000 members on nth name basis
1000 surveys completed
Results to be published on

3. Highlights
Customers today are more satisfied with product quality, security, and Microsoft support than they were one year ago.
One third of respondents say they will deploy Windows Server 2003 within a year; two-thirds will adopt in two years.
Customers continue to be frustrated with new licensing policies and frequent upgrade cycles.

4. Highlights Active Directory is mainstream!
Desktop management is biggest benefit derived from Active Directory.
Half of all respondents say they are seriously looking at Linux on the server.

5. Job Title
N = 1000

6. Annual Company Revenue

7. Product Satisfaction - Quality
1 Not satisfied – 5 Very satisfied

8. Product Satisfaction - Security
1 Not satisfied – 5 Very satisfied

9. Product Satisfaction - Support
1 Not satisfied – 5 Very satisfied

10. Windows Server 2003 deployment plans

11. Have you deployed AD?
N = 795

12. Percentage of respondents
AD Benefits
N = 452
Percentage of respondents

13. When will you deploy AD?
N = 324

14. Certification today is ….

15. Microsoft’s Strengths
1 Not strong – 5 Very strong

16. Most mission critical products
1 Not important– 5 Mission critical

17. Customer perception “Microsoft…”
1 Strongly disagree – 5 Strongly agree

18. The Linux Question
We are looking more seriously at Linux as a competitor to Windows on the server than we were one year ago.
N = 795