1. LRSA Conference Presentation
Prepared by:
Gwyn Hughes GRO / IPS
May 2013

2. LRSA Conference
Maintaining standards and sharing good practice through effective engagement and partnership
Gwyn Hughes - Head: Delivery Partnership Unit (GRO)
Martin Hughes - Senior Account Manager (GRO) 2
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3. Maintaining standards and sharing good practice
The challenges currently faced by local government
Financial pressures
Income generation targets
Maintaining delivery standards
Delivering the service in more innovatative ways
Sharing good practice and learning from the experiences of others
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4. Maintaining standards and sharing good practice
The challenges faced by GRO
To respect the shift to localism and local decision making
To acknowledge the freedoms permitted under new governance to adapt the delivery of the local service
To maintain national delivery standards across 174 LAs
To maintain the reputation and integrity of civil registration
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5. Maintaining standards and sharing good practice
Effective engagement and partnership is key!
GRO’s STAKEHOLDER ENGAGEMENT FRAMEWORK aims to prioritise engagement and activity to focus on
- maintaining operational and strategic contact
- underperformance
- supporting service transformation
- identifying and disseminating good practice
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6. Maintaining standards and sharing good practice
If we are successful (and by working together ) the service benefits through :
The introduction of innovative solutions, as a result of an engaged registration service, collectively and at a local level.
Effective identification and dissemination of innovation and good practice
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7. Maintaining standards and sharing good practice
Other benefits of effective engagement
frank, honest and open dialogue
Shared objectives
An effective ‘partnership’ approach
Service improvement
Flexibility and responsiveness
Innovation, shared knowledge and good practice
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8. Maintaining standards and sharing good practice
What do we currently do to identify and share good practice?
DPU/LA Engagement
GRO website/Good Practice section
LACORS case study proforma
DPU case studies
Presentations to Regional Groups
Developing a Matrix of ‘who does what’
How can we build on this ?
What more can be done?
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