1. Best Practices Identified at the UAA New England Safety Summit Sept 12th & 13th 2018

2. Thank you to our hosts for supporting the UAA and our mission to continue to bring Safety Messages to our members!

3. Thank you to our sponsors!

4. Incident Review: The Ripple Effect
Korey Pontbriand
Tony Denofrio
Keith Pancake

5. Effects on Me
Korey Pontbriand

6. Effects on
Friends &
Coworkers
Tony Denofrio

7. Effects on
My Family &
My Future
Keith Pancake

8. Best Practices Identified on Day One
Effects on Friends & Coworkers
Best Practices Identified on Day One

9. Incident Analysis

10. Key steps in an incident analysis:
Separate those involved to keep perspectives untainted
Don’t start the interview process directly regarding the incident – ask how the day started, ask how the commute in was, ask how the job briefing went – this helps get the whole picture and may provide insight on what the true contributory causes or root cause was
The primary purpose of an incident analysis is not just to document the incident but to identify take always and prevent reoccurrence

11. We do not have to have an accident at our company to change a policy or procedure – through sharing of our incidents and being proactive, we can prevent accidents across company lines before they occur
All items used, and pieces of the tree/limb should be preserved to aid in the investigation
Crews should be trained in accident investigation procedures
The incident analysis is a reactionary process, but using it for future incident prevention is proactive

12. Names should not be important in the incident analysis because it is all about how to prevent future incidents and not about who was involved
Safe work practice violations are not being used as teaching moments, but as punishment. This is a lost opportunity.
Incident analysis should include discussion on what went well during and after an incident. Although an incident occurred, some positives can be found on response, preparation, etc.

13. ACTIONS
Our industry should start using matrices that measure positive safety excellence to counteract all the negative measurement tools we have in place
The UAA may be able to develop a standardized incident analysis procedure or guidelines that can be used throughout the industry in the form of a white paper
More sharing of incident investigations across company lines will allow learning at different organization before a similar event happens at another company
UAA may be able to develop a members only blog to share trends and findings from incident analyses to help share information timely

14. Job Briefing

15. If quality pre job briefs are meaningful and valued, we could create an environment where “No Splash, No Ripple” environments are possible.
Must be a real conversation with everyone’s input valued.
Job brief creation or review must be performed in safe locations or work zones.

16. Digital Pre Job Briefs - Strong opinions both sides of issue. Pro:
Time stamped data
Data collection for companies
Less paper in trucks/file cabinets
Possible auto generation of hospital locations
Viper Application trial - GPS locations gathered and uploaded to GF and Utility real-time.
Cons:
Lack of physical document for anyone to review.
Password protected, limiting access to others entering job site.
Battery life in cold weather.
If devise is damaged or fails, no access to data.
Possibly greater emphasis on checklists than paper briefs.
Forgetting devise at home, leaving crew without ability to create job brief.

17. Importance of detailed work locations – Must be detailed enough so that emergency crews can quickly locate your position.
First Aid Kits
Location of kits.
The correct kit for the risks.
Carried into the off road locations.
“Worst case scenario plan” – Lewis Tree. Worst Possible incident discussed with response plan.
Multi-department work requires combined discussions and signing both groups pre-job brief.

18. Tree Risk Assessment

19. Tree Risk vs. TRAQ
Towards the Tree Worker
Training: Knowledge is wide ranging between workers
Training doing OJT
Lack of Training
Lots to do with Experience

20. Planning:
Tree Plan vs. Work Plan (Pre Job Brief)
Right Crew and Equipment
Opportunities: On every level for Knowledge Transfer
Benefits – Safety, Production, Utility

21. Customer Conflict / Hostile Customer

22. Increased customer outreach and education
Utilities - Why & How we do what we do
Proactive customer engagement vs. reactive 
Know your work and explain it fully prior to start
Let customer feel they are part of the decision making process
Promptly handle any issues that arise
Own your mistakes & fix them

23. Structured customer service training for new employees with emphasis on conflict resolution 
First impressions / Body Language / Tone
Find a common ground/”Humanize” yourself
Respect & Empathy
De-escalation training
Know when to walk away
Sensitive customer tracking databases
Collective bargaining training 

24. Equipment Inspection

25. Weights-
CDL vs. Non CDL trucks
Gross weight & Axle weight limits
Non CDL trucks with air brakes
Cargo loading

26. Storm Work Travel- Hours of Service Regulations
Utility Service Exemption 49CFR 395.2
Relief of Regulations 49CFR
Fatigued Driver 49CFR 392.3
Log book when required and Hours of Service requirements 49CFR 395
Fmcsa.dot.gov / News/ Emergency Declarations

27. Trailer requirements
Chipper not required to be registered or plated in certain states
Emergency Breakaway System- Inspecting the system/ cable length / Brake “lock up” not required
DOT score
Monitoring your company DOT activity/ CSA score

28. Driver Training/Driver File requirements/Vehicle Maintenance
License restrictions
Road test
Under 21-year-old driver operating “intrastate”
CDL driver’s Self certification of medical card and the company running a new motor vehicle record report within 15 days to verify information is attached
Pre/post trip inspections
Maintaining DVIR’s for 3 months

29. Thank you again to our sponsors!

30. Thank you to our hosts for supporting the UAA and our mission to continue to bring Safety Messages to our members!