1. Online Scheduling
Jonathan Idelson

2. What is online scheduling?
Online scheduling is a simple, single-click tool that allows clients to schedule appointments directly on your website.1
1. Source: vCita

3. Why Online Scheduling?
27% of clients plan to follow-up on a reminder, but never take action due to inconvenient scheduling.
89% of today’s consumers are using their phones on the go and looking for flexible scheduling options to fit their busy lives.
If it’s not convenient, some clients may not schedule at all.
Reduce in-office delays by streamlining front office tasks.
Allow clients to schedule at a time that is most convenient for them.
Online appointment scheduling has proven to generate a 15% increase in new patients each month.

4. Online Scheduling myths
MYTH: Clients will take over my schedule and book appointments any time they want.
We will work with your practice to put rules in place that control what clients can schedule for, how long each visit reason will last (length of duration for service), and how far in advance they can schedule.

5. Online Scheduling myths
MYTH: My schedule is too hectic to allow clients to schedule online. That is exactly why you need online scheduling. Nothing will change your day-to-day schedule, but clients also have hectic schedules and want to be able to coordinate a convenient time for them. Clients often have down time after your practice is closed. Online scheduling makes it easier for everyone.

6. Online Scheduling myths
MYTH: If I don’t talk to clients before booking the appointment, they’ll book for the wrong slot and it will throw off our whole schedule. Communication is automated through a set of strict rules we help you put in place ahead of time. We also have live integration with your software calendar that prevents double booking, inappropriate appointment times, or appointments during emergency slots and breaks.

7. Online Scheduling myths
MYTH: My practice was built on personal interaction with clients. Automated scheduling will hurt my efforts. The personal touch you have with your existing and future clients will not go away; however, not all clients have the time to talk to you while your practice is open. Online scheduling will allow these clients the convenience of scheduling 24/7.

8. Online Scheduling myths
MYTH: Clients will schedule emergency and sick visits online. We will include a clear disclaimer and warning that emergencies require a call right away or visit to the nearest emergency hospital.

9. ONLINE SCHEDULING GIVES YOU TIME
Scheduling a single appointment takes 3 to 5 minutes The average 2-veterinarian practice sees 30 appointments per day. THAT’S 2.5 HOURS EACH DAY JUST SCHEDULING APPOINTMENTS. The quick task of scheduling appointments has morphed in to a time- consuming area for your staff. Your front desk staff could be focused instead on clients currently in the practice.

10. Implementing an online scheduling tool
Henry Schein Veterinary Solutions RAPPORT Solution provides a fully integrated online scheduling tool with your AVImark and ImproMed software. Our team of implementation specialists will work with you to set things up so your online scheduling tool fits the needs of your practice perfectly.

11. Let’s take a look at how Rapport & online scheduling is working successfully for a practice like yours.

18. Best practices
Integrate your online scheduler with your software, website, social media, and client-facing app (as applicable).
Encourage clients to schedule through your online option.
Create general reasons for appointments, add a notes section, then set time allotments for each appointment.
If additional clarification is needed a phone call can be made!

19. Rapport Schedule appointments anytime, anywhere.
Appointments automatically sync directly with AVImark or ImproMed software.