Download presentation
Presentation is loading. Please wait.
1
Review of Quiz 1 ISQS4385
2
Delivering the Value of IT
What, Where, Who, How, When Five principles Business and IT Strategies Four CSF Dimensions of IT strategy IT strategy development
3
The “W” Effect in Delivering IT Value (Chatterjee and Seagars, 2002)
© 2015 Pearson Education, Inc. Publishing as Prentice Hall
4
The Three Components of the IT Value Proposition
IDENTIFICATION + CONVERSION + REALIZATION = IT VALUE © 2015 Pearson Education, Inc. Publishing as Prentice Hall
5
IT Strategy Alignment to Business
IT metrics & measurement Designing Business Metrics for IT Principles of a Business Metric Program for IT IT-Business relationship Four building blocks
6
Balanced Scorecard Source: Balanced Scorecard Institute,
7
Approaches to Linking IT with Business Metrics – Sample Scorecard Metrics
Shareholder Value (financial) Expense Management (financial) Customer/Client Focus (customer) Customer Loyalty (customer) Customercentric organization (customer) Effectiveness and Efficiency of Business Operations (operations) Risk Management (operations) Contribution to Firmwide Priorities and Business Initiatives (growth)
8
Modified Scorecard Business Metrics
Customer Loyalty Index – the percent of customers who said they were very satisfied with the company and would recommend it to others. Associate Loyalty Index – employees’ perception of the company as a great place to work. Revenue Growth – the percentage of this year’s total revenues with last year’s total revenues. Operating Margin – the operating income earned before interest and taxes for every dollar of revenue. Return on Capital Employed – earnings before interest and tax divided by the capital used to generate the earnings.
9
Strategic Imperatives Example
Figure 3.1 Percentage weightings assigned to IT Variable Pay Components for a Particular Year
10
The Foundation of a Strong Business-IT Relationship
Trust Credibility Competence Value Interpersonal Interaction
11
Communication and Leadership
Communications between IT and Business Obstacles To Effective Communication “T-Level” Communication Skills for IT Staff Translation, tailoring, transparence, Thinking, talking, and listening Transformational IT Leadership Makes a Good IT Leader Flexible Leadership Styles Effective Leadership Development
12
“T-Level” Communication Skills for IT Staff
Translation: A four-step process Business Impact of Technology Issues Business Technology Issues IT Solutions Business Solutions IT Translation Video: 2:57
13
Effective Leadership Development Requires…
Video: 4:14
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.