1. The Engineering and Maintenance Division
Chapter 10

2. Chapter 10 Objectives
Describe the general role of the engineering and maintenance division in hospitality operations.
Identify the various responsibilities of the engineering and maintenance division and learn about the importance of preventive maintenance.
Explain the role in relation to Energy Management and conservation practices.

3. Engineering and Maintenance
Objective 1

4. Engineering & Maintenance
Role
Responsibility to keep everything in efficient, working order
Generally a larger department in hotels vs. restaurants
Engineering
the operation of systems and equipment necessary to provide building support services
Maintenance
the servicing of equipment and systems

5. Engineering & Maintenance
Changing Nature
Early on was tasked with minimizing equipment maintenance and repair
Now, must operate with budget to keep operation efficient and in working order

6. Engineering & Maintenance
Savings Center
Known as a cost center as it does not make revenue
Looks at the savings when purchasing new equipment or systems that will improve the operations profit

7. Engineering & Maintenance
Effective Management
A Chief Engineer should be well versed in many areas and may sometimes be required to be licensed
In addition to technical skills, they must be able to manage their resources (people, money, time)
Must be able to work with budgets as well

8. Responsibilities of Engineering
Objective 2

9. Responsibilities Electrical
Hospitality Operations use a tremendous amount of electrical equipment to operate
Oversees circuits, fuses, wiring, outlets, etc.
May assist with lighting and audio visual
Emergency generators to keep in operation
Purchases power from local public utilities

10. Responsibilities Plumbing
Consider a hotel with bathrooms in every room
Hot and Cold Water System
Maintain leaks and running toilets to save water
Grease Traps in Restaurants
Drainage in sinks and properly running water

11. Responsibilities HVAC Systems
Heating, Ventilation, Air-Conditioning Systems
Purchase utilities or operate a boiler
Maintain comfortable temperatures
Units in each room of a hotel

12. Responsibilities Refrigeration Systems
Required in Restaurants – walk in coolers
Must hold appropriate temperatures so that food does not spoil
Must run 24 hours a day

13. Responsibilities Life Safety Systems
Safety of both the guest and employees
Fire Safety Systems
Sprinkler Systems
Detectors and Alarms
Communication System
Regularly maintained and tested

14. Responsibilities General Maintenance & Repair
Able to fix and repair small jobs around operation
Preventive Maintenance
Operations suffer when repairs are deferred (not done)
PM Programs offer a systematic approach to equipment
Keeps scheduled check on equipment to maintain efficiency, last longer, and get monies worth
Set up PM Schedule for each item
Have someone in charge to supervise PM Program
Use work orders to communicate issues

15. Responsibilities Renovation Updating of a hospitality operation
May use outside contractors for the job
Hotels require updates to stay within brand guidelines
Restaurants tend to renovate more often than hotels

16. Responsibilities Water Management
Potable Water System and Sewer System
Water Tests to evaluate for water hardness, taste/odor, color, turbidity, and corrosion
Water Pressure needed for high-rise hotels
Cost varies based on local utilities but can be a huge cost to the operation
Water conservation programs are taking over

17. Energy Management
Objective 3

18. Energy Management
Energy usage has increased, need conservation methods to improve
Energy Problems
Lack of Awareness
Inadequate maintenance or personnel
Poor Design
Little or no tracking of energy consumption
Attitude Problems

19. Energy Management Energy Management Programs
Education of employees to conserve
Reduction of Consumption
Improve older equipment
Forecast energy and maintenance costs
Organize, set goals, and measure

20. Energy Management Recent Developments
More aware of rising energy costs while supplies are dwindling
Brand-wide Energy Saving Programs
New construction of hotels being LEED certified
Use of energy efficient light bulbs
Customer acknowledgement of being “green”