1. Pembridge Villas Practice Survey
2016/17

2. Demographics

3. Employment Status

4. Age of responders

5. How long on average do you have to wait to be seen in the walk in clinic for the following members of staff?

6. How would you rate your experience at the surgery with the following staff?

7. How would you rate our Wholesystems Service?

8. How would you rate our Out-of-Hospital Services?

9. How would you rate the communication of test results via Results Telephone Line?

10. How likely are you to recommend our GP practice to friends and family?

11. Comments about results line
GOOD Giving results twice a day helps Happy with it Twice daily results helped a lot Good idea Easy helpful system
BAD Drs should call pts and provide copies Get results online Did not know twice daily results No info slips Not used service Suggest 2 full days for results

12. Suggestions for health promotion day
Smoking Obesity Dementia Healthy Diet Fertility Weight loss Diabetes Cancer prevention First aid How to manage stress Pregnancy Mental health Menopause Sexual Health 60+ wellbeing
Mental health Menopause Sexual health 60+ wellbeing Self-help Complementary therapies Staying well in winter Vitamins Good diet for kids NHS and how it works Alcohol Allergies and food intolerance Support groups Exercise Keeping fit

13. If we could change one thing about your care or treatment to improve your experience what would it be?
Hours/clinic
Open Weekends/evenings
Open more hours
Reduce waiting time in walk in
Increase length of walk in clinics
Be on two drs list not one
Online booking and cancelling
Sooner drs appts
More bookable appts
urgent appts
telephone line that is not busy
Staff
More female drs
Drs to listen more
More can do not cannot do
Smile from reception
One dr prescribes the other stops it
Check pts deeper
More consultation amongst drs when not clear
More experienced phlebotomist
more time to discuss/explain
Surgery
Waiting room needs a makeover
Wait outside no cover
Softer chairs in reception
Cleaner surgery more tidy
Bigger premises
Don’t use mobiles in waiting room
People need to control their children
Services
Blood tests in the evening
See pt’s out of the area
Telephone appointments

14. Suggestions to improve services
Use of Wait outside before surgery starts New pt’s on separate days Children’s dr only Info slip for patients Incorporate complementary medicine Reception staff to have customer approach training Open at 8.00am Prioritise kids and elderly in walk in On day appointments Don’t phone for flu jab
Too many posters in waiting room Reception to greet people with a smile Waiting times too long Be able to refer to other hospitals Pt privacy and confidentiality- improve it Background music Refer if not experienced