1. Patrick Staes Nick Thijs
Report on the
EUPAN
CUSTOMER INSIGHT QUESTIONAIRE
Prepared on behalf of the Portuguese Presidency
for the IPSG meeting November, Lisbon
Patrick Staes
Nick Thijs

2. Question 2.1. How relevant is the topic of Customer Insight to the public administration agenda in your country?
CAF Resource Centre at EIPA

3. Question 2.2. To what extent is the citizen/customer actually seen as playing any of the following roles in public sector affairs in your country?
CAF Resource Centre at EIPA

4. Question 2.3. To what extent are future plans in place to allow the citizen/customer to play the following roles in public sector affairs in your country?
CAF Resource Centre at EIPA

5. CAF Resource Centre at EIPA - 2007

6. CAF Resource Centre at EIPA - 2007

7. CAF Resource Centre at EIPA - 2007

8. Level of commitment in development?
Development of an EU version of the UK Primer document? Level of priority?
CAF Resource Centre at EIPA
Level of commitment in development?

9. Availability today +/- (good score on 3, low on 4)
CAF Resource Centre at EIPA
Availability today +/- (good score on 3, low on 4)
High request / demand for materials
Availability of existing good practices is low

10. Some work has been done already (very high 3 score)
CAF Resource Centre at EIPA
Some work has been done already (very high 3 score)
Still a very high demand
Good practices ?! Good 3 score/low 4 score

11. Low availability today High interest in developing materials
CAF Resource Centre at EIPA
Low availability today
High interest in developing materials
Very low score on likeliness of providing good practices

12. availability today +/- (flat line)
CAF Resource Centre at EIPA
availability today +/- (flat line)
demand for development +/- (high score on 3 / low on 4)
good practices +/-

13. Very low available today Demand ? (low scores on 3 and 4)
CAF Resource Centre at EIPA
Very low available today
Demand ? (low scores on 3 and 4)
good practices very low

14. availability today +/- (low score on 4)
CAF Resource Centre at EIPA
availability today +/- (low score on 4)
high demand for development (3 & 4)
good practices +/-? (low score on 4)

15. not much available very high demand low good practices
CAF Resource Centre at EIPA
not much available
very high demand
low good practices

16. Some work has been done here (high score 3 and 4)
CAF Resource Centre at EIPA
Some work has been done here (high score 3 and 4)
Demand for development still existing
Cases available

17. Some knowledge and expertise available high interest for development
CAF Resource Centre at EIPA
Some knowledge and expertise available
high interest for development
some good practices can be provided

18. Aggregated table priorities of the techniques
Overall picture on demand
Aggregated table priorities of the techniques
CAF Resource Centre at EIPA

19. Priorities: Rank the priorities
CAF Resource Centre at EIPA

20. Contact CAF Resource Centre
Patrick Staes – Nick Thijs – Ann Stoffels – Lena Heidler
European Institute of Public Administration (EIPA)
Public Management and Comparative Public Administration Unit
O.L. Vrouweplein 22 NL BE Maastricht
Tel.:  253