1. Performance Elements & Standards
Describe what work is to be performed.
Minimum of 1
Maximum of 10
Performance Standards
Describe how the requirement and expectations provided in the performance elements are to be evaluated
Utilize SMART criteria
(S - Specific, M - Measureable, A - Achievable, R - Relevant, T - Timely)
Example:
Provide accurate, timely customer service.
Upon receipt of requests, provide accurate responses in the agreed upon timeframes, IAW ICD 24.8, using the format identified in SOP 10.1 , during the performance appraisal cycle ending March 31, This supports the organizations commitment to be responsive to customers. Provide accurate responses with no more than 2 errors per request.
Performance Element
Performance Standard