1. What you need to include in Task A
Explain in detail:
Make a point
Give evidence or an example
Explain “How?” or “Why?”
Use the word “…because…”

2. Task A: Article “Explain the role of effective communication and interpersonal interaction in a health and social care context.”
Introduction – who you are and where you work. Who you work with.
Why effective communication is so important in your setting or in health and social care in general:
How does it benefit staff and service users?
What could go wrong if communication was poor?

3. Contexts – the situations where communication takes place in your setting or a health and social care setting:
121s
Groups
Formal
Informal
Between colleagues
Between professionals and service users
Multi-agency and multi-professional working

4. Types / forms of communication
What are they?
Text messaging, written communication, oral, signing, symbols, touch, music and drama, objects of reference, arts and crafts, technology
Give examples in health and social care
When and why might they be used?
Types of Interpersonal Interaction
What are the two types?
Speech and language: first language not English, dialect, slang, jargon
Non-verbal: posture, facial expression, touch, silence, proximity, reflective listening
Give examples or scenarios for each one
How can they be used positively / negatively when communicating?

5. Communication and language needs and preferences – individuals’ preferred method of communication:
BSL
Makaton
Braille
Use of signs
Symbols
Pictures and writing
Objects of reference
Finger spelling
Communication passports
Human and technological aids to communication
Variation between cultures