1. Results of a Finnish Customer Perception Survey on Taxi Services
4th International Taxi Forum
Cologne
Results of a Finnish Customer Perception Survey on Taxi Services
Nina Nizovsky
The Finnish Taxi Owners´Federation
IRU

2. Image is important to taxis
Reliability and safety are key factors in taxi service
Taking a taxi is many times the only option
But only if one can trust the taxi service
In Finland reliability is of utmost importance
The Finnish taxi system is well controlled
The Ministry controls quality
The Taxi Owners´ Federation makes regular surveys
to assure high quality