1. Air France Flight 447
Communication Challenges: Victims’ Families and the Media
Martine Del Bono
Head of Department of Information and Communication
IASS 2013 – 66th Annual International Air Safety Summit,
Washington, DC, October 27 – 31, 2013

2. Overview of the Accident
228 victims
32 nationalities
3-year investigation
23-month search
around 32 million Euros

4. Issues Relating to Victims’ Families
Grief
Language barrier
Conflicting reports
Loss of confidence

7. Media Issues Speculations Misrepresentation of findings Leaks
Misinterpretation
of evidence

9. BEA Information 57 press releases
52 information bulletins to victims’ families
12 press briefings
10 videos
10 information meetings with family associations
3 interim reports
(July 2, 2009; December 17, 2009; July 29, 2011)
final report (July 5, 2012)