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Communication
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I. Communication The sharing of feelings, thoughts, and information with another person.
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II. Effective communication
I-Message – A statement that contains. A specific behavior. The effect the behavior has on the individual. The feeling that resulted. You-Message – A statement that blames or shames another person instead of expressing feelings.
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III. Active Listening Type of listening in which a person lets others know what they said was heard and understood.
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IV. Active listening response types.
Clarifying response – Listener asks for more information. Restating response – Listener repeats what was said in their own words. Summarizing response – Listener reviews major ideas expressed. Confirming response – Listener acknowledges the feelings expressed by the speaker and to show appreciation for the expression of those feelings.
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V. Nonverbal Communication
The use of behavior rather than words to express feelings.
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VI. Mixed Message A message in which verbal and nonverbal behavior do not match.
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VII. Passive Behavior The holding back of ideas, opinions, and feelings.
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VIII. Aggressive Behavior
The use of words and/or actions that show disrespect towards others.
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IX. Assertive Behavior The honest expression of thoughts and feelings without experiencing anxiety or threatening others.
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