1. Surgical Services Department FY 2012 Annual Report

2. ACS Billable Patient Contacts Per Fiscal Year (2012 ANNUALIZED)

3. Population Demographics
43,139
42,798
Graph values from Division for Vital Records and Health Statistics, Michigan Department of Community Health

4. Keystone

5. Keystone

6. Quality in patient education
Answers to frequently asked questions on:
What to expect
How to be physically prepared
What to bring
Post-op pain and treatment options
Gives information on:
SCIP measures and how the patient can become involved.
Medication safety (i.e. PCA usage)
Available post-op ancillary services
Family and specialty physician contact information

7. Involving the patient in the infection control process
Pre-operative
Surgical Site
Cleansing
Instructions
Since the introduction of pre-surgical antiseptic cloths in the OBGYN offices there have been zero documented infections in 278 consecutive c-section surgeries. In the 8 years prior to their introduction the c-section infection rate averaged 3% annually (4/109).
IC statistics 03/2012

8. Quality Customer Service
Infusion Therapy unit process development
Labs completed prior to admission to shorten therapy time.
Patients requiring repeat visits are admitted to the same location.
Designated infusion nurses provide consistency of care and help to build nurse/patient rapport.
Pre/post op patient contact form revision
Simplified instructions that are easier to understand and shorter when left on answering machines.
Thank you cards have had a positive impact on patients and staff.
I.ma. Nurse
Henry C. Tech
Benjamin Dover MD
Anna Stesia CRNA

9. Thank you