1. Barista Power Training
Your place to connect
Barista Power Training
Road to success

2. Welcome to Waves Waves Mission Three Pillars of the Waves Experience
Connect with great people who share our passion and ideals so that together, we can create great neighbourhood coffee houses that enrich the lives and communities of everyone we meet.
Three Pillars of the Waves Experience
Service
Quality
Consistency
What does it relate to me and my store?

3. Customer Service Greeting & Personalized Conversation Smile
Wave your hand and say hello as they enter the store.
How do you greet a friend?
How do you greet your customers?
What is personalized conversation?
Simulations

4. Customer Service Up-sell and Cross-sell What consider as up-sell?
What consider as cross-sell?
FAB selling (Feature, Advantage, Benefit)
Simulations

5. Customer Service Reward Card What is Waves Reward Card?
How much points you get from spending? Worth how much?
How to mention it to the customer?
Registering process
Simulations

6. Customer Service Ask customer Name
Why should I do it
Where to write down customer name
Simulations
Thank and redirect to pickup/condiment station

7. Customer Service Putting It All Together Smile and greet.
Personalized conversation.
Up-sell
Cross-sell
Reward card
Taking customer
Direct customer to pickup station
Thank you

8. POS Clock in / Clock out Order Entry POS Categories
Modification options
For here / To go
Discount
Reward card points
Reward card cash balance
Print receipt

9. POS Tender Debit / Credit card Cash Scam Alert
Choose the right payment type
Check printout for signature requirement
When to ask to verify ID
Cash
Announce the cash amount
Check for counterfeit bill
Take cash in first, give change out after
How to handle large face value bills?
Scam Alert
Tip fraud
Cash fraud

10. pos Putting It All Together Entire customer interaction
Order simulation
Tender

11. Brew drip coffee Empty coffee pot
Prepare coffee bean. Weight and grind. Pour coffee grind into basket covered with paper filter
Check before press the brewing button: lid, faucet lever, size selection. Brew.
Mark type and shelf life. 45 minutes from brewing
Taste test when finished.
Switch, empty brewer basket, dump old coffee, rinse with hot water (keep hot water in urn)

12. Espresso Grind Remove Portafilter and dry with a cloth
For swift grinder:
Place in grinder and choose Regular or Decaf
For Mazzer grinder:
(optional) weight portafilter
Place in grinder and press pre-programmed button
(optional) weight again aim to 17-19g
Level and tamp

13. Espresso Making espresso shot
Pre-heat the grouphead by briefly pressing the manual water flow button
Place into grouphead and begin brewing IMMEDIATELY
Press manual brew button (spiral) to begin brewing
Brew espresso into shot glass and measure 2-2.5oz
Brew time should be seconds – If not, adjust grind (see espresso maintenance for more information) and re-brew
Use espresso immediately, do not allow to sit
After brewing remove espresso from portafilter
Rinse the grouphead and portafilter after each useRinse group head for 2 seconds
Double shot, single shot, triple shots

14. Steam Milk Measure milk volume Purge steam wand before steaming
Put thermometer in. Position of the steam wand in milk.
Turn the steam valve to full power
Lower the pitcher, looking for hissing sound – aerorate. 3 seconds for latter type, 6 seconds for cappuccino type. Why?
Thermometer read proper temperature (130/140).
Remove pitcher. Purge and wipe steam wand
Knock the steaming pitcher. Swirl the milk until shiny and smooth.
Ready to assemble drink.

15. Basic Latte Art Heart Rosetta Tulip Video introduction
Practicing Latte Art

16. Assemble Beverage Espresso Macchiato Latte Mocha Caramel macchiato
London Fog
Cappuccino

17. Cleaning Coffee Urn Coffee grinder Clean sight glass
Soak cafiza water overnight
Morining cleaning – rinse thoroughly
Coffee grinder
Remove all coffee beans
Grind through
Vacuum remaining beans

18. Cleaning Espresso machine
Remove basket from portafilter, screen from group head
Soak portafilter, basket and screen in cafiza water
Scrub group head
Blank basket in portafilter, ½ scoop cafiza. Start pre-programmed cleanning cycle by press manual and single cup brew in sequence.
Wash basket and screen
When cleaning cycle finished, dump the water from basket, start the cleaning cycle again without cafiza.
Wash drain tray and front cover.
Assemble everything back.