1. How to request access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
July 2017

2. Notice
The information provided within this presentation is for information purposes only, represents no commitment and is not intended to be an offer in whole or in part.
The products and services defined in this presentation are provided subject to British Telecommunications plc terms and conditions and the Openreach Price List at
All timescales are target estimates only.
Content is correct at time of writing and dates and details are subject to change.
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3. Contents
Requesting access to the Openreach portal as a new user
Requesting access to an order management tool
Downloading and opening the EMP computer based training package
The role of the CP Administrator

4. To Request Access to the Openreach portal
As a first time user.
Log-in as a CP to the Openreach portal at
New users of the portal will first need to register. You will need the DUNs ID that your company is trading under the first time you register. You should ask your line manager or a colleague for your company’s DUNs ID; if they are registered on the Openreach portal, it will appear on their Openreach portal Profile page.
Click on the button for CPs
Click Login at the top right of the screen
New users should ask a colleague for their company’s DUNS ID; it’s displayed in existing users’ profile page.

5. To Request Access to a tool on the Openreach portal
Summary
Log-in as a CP to the Openreach portal at
When you’ve successfully logged in, you will be presented with your My Dashboard page. To request tool access, look in the My tools container and click Other tools.
On the Other tools page, find the tool that you want to access, click on it, then click Request access.
You will receive confirmation that you’re request has been sent to your administrator to approve, and your access will be in a Request pending state until your administrator approves it.
Once approved, the tool will appear in the My tools container on your main dashboard page. You can then click Launch application to access the tool.
If you need to chase your administrator to approve your tool request, you can find their contact details by scrolling down the My Dashboard page.
A list of available tools for managing an Ethernet circuit is provided at the end of this pack.

6. To Request Access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
2. When you’ve successfully logged in, you will be presented with your My Dashboard page. To request tool access, we’re interested in the My tools container in the top-left of the main screen. Your existing tools will be displayed, but if you’re interested in a tool that you don’t have access to already, simply click Other tools at the bottom of the container for a full list of available tools.
Click Other tools to find the tool to which you want new access.

7. To Request Access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
3. On the Other tools page, find the tool that you want to access, click on it, then click Request access.
Browse the tools and click on the one you want to access
Then click Request access

8. To Request Access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
4. You will receive confirmation that you’re request has been sent to your administrator to approve, and your access will be in a Request pending state until your administrator approves it.
Confirmation you’ve made the request.
View my job request access has been reported to the administrator.
If you click on the tool again, you’ll see Request Pending until your administrator has approved your use of the tool.
Request pending

9. To Request Access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
5. Once approved, the tool will appear in the My tools container on your main dashboard page. You can then click Launch application to access the tool.
When approved, the tool will appear here.
Click Launch application to access it.

10. To Request Access to a tool on the Openreach portal
For order management tools that we make available to Communication Providers (CPs)
If you need to chase your administrator to approve your tool request, you can find their contact details by scrolling down the My Dashboard page.
Your company’s Openreach portal administrators are listed on your My dashboard page.

11. Recommended tools for Ethernet order management
Here’s a summary of the tools you may find useful for Ethernet order management.
Tool name
Description
Manage Product Availability
Confirms whether you can have your selected Ethernet product between two particular end points. It will confirm the reach and the indicative category and ECCs to help you make your ordering decision.
Infrastructure Discovery (Maps)
Shows you Openreach’s fibre network availability, if any, within 500 metres of a given point on a map. If network exists, the tool also gives you an indication of available capacity to help you make your ordering decision.
Ethernet Pricing Tool
Gives you an indicative quote for an Ethernet circuit based on the product variant and post code or grid references for the sites end points. You may enter up to 250 sites for a bulk quotation, if you have a project of orders you are seeking to deliver.
Address Matching Dialogue Service
Helps you pinpoint the address where you would like to terminate your circuit. You can use it as a standalone tool before placing your firm order if you would like to check for fibre availability that may already exist at a given site.
Siebel (Ordering & Trouble Reports)
Use this tool to place your firm order, amend it, suspend it or cancel it. You can also modify or raise a fault during the life of the circuit using this tool.
View My Job
Order tracking tool that gives you a summary of your order, it’s delivery progress, a history of amendments and delays that have been occurred on your order, and the communications we’ve had with you about the order.
Ethernet Escalation Tool
Use this tool to raise order escalations with us, make general enquiries or provide additional information through the life of your order. Note: this functionality is due to become integrated into the View My Job tool to minimise the need to switch between tools when you’re monitoring your order progress.
Openreach reporting
If you wish to use our dashboards to monitor the progress of your order pipeline, you can use this tool. We also have a raw data feed that you can use to create reports using your own data warehousing tools, if you’d prefer.
Route Maps
When launched, this tool will enable you to enter one or two Ethernet circuit references to see the end to end route that the circuits take plotted on a map so that you can understand how the circuits are routed and whether two circuits share any common infrastructure when discussing resilience with your customer.
Tool not yet available; future functionality.

12. Downloading the EMP Computer Based Training course
The course is a zip file, available directly at
Note: The following screenshots are for the Internet Explorer browser. If you use a different browser, your experience may be slightly different.
When you navigate to the URL, you will be prompted to log-in. Use the same username and password as you do for the main Openreach portal.
As soon as you’ve logged in, you’ll be prompted to Open or Save the zip file. You can choose either to open or save it. If you choose open, skip to step 4.
When complete, your computer will tell you the download is complete. You should then navigate to the file.
You must extract the files from the zip folder in order to play the content. Extract all the files to a place on your local computer.
Once the files are extracted to a folder on your computer, you should open the folder and double-click the Launch_Story.exe file. The interactive training package will then begin to run. 3 2 1 4 5

13. The role of the CP Administrator
Your Openreach portal expert and single point of contact
The CP Administrator is a person within your company. We’ll ask you for the necessary details for setting up this role as part of your customer establishment with us. They’ll be your first user of our portal.
The CP Administrator is responsible for:
authorizing new user access for your company
the timely removal of user access (for example when employees leave your company)
updating user’s accounts (amending access to Openreach’ order management tools)
Reactivating user’s accounts if they’ve not used them for some time
Requesting user access to the OR Siebel Ordering and Trouble Report order management tool
In addition, the CP administrator can:
Give other users within your business CP administrator rights. (Your company may have more than one CP admin user.)
Once established with us, CP administrators and their accounts are supported by the Openreach IT Service Desk and any changes or problems with the CP admin user’s account should be taken up with them by the CP administrator themselves.
Openreach IT Service Desk
Phone: