1. Quality Criteria for Cultural Competence Trainings
Sunita Mutha, MD
University of California, San Francisco
Quality Health Care for Culturally Diverse Populations
October 19, 2010

2. “Is the juice worth the squeeze?”

3. Benefits of Standards Consistency across geography and systems
Improved quality of curriculum
Increased access to resources and materials
Ability to assess outcomes

4. Drawbacks of Standards
“Death by committee?”
Feasibility of finding common ground
“Cookbook” approach
Responsiveness as populations changes

5. 3 Core Elements Awareness and attitudes Knowledge Skills
Link to disparities
Knowledge
Health care disparities
Contributing factors
Role of communication
Skills
Communication
Research

6. Cultural Competence vs Diversity
Differ in
Intent
Context
Content
Appropriate trainer

7. Trainer Criteria Appropriate messenger Knowledge of content
-evidence-guided
-outcome focused
Facilitation skills
-challenging, but not antagonistic
-fosters discussion, not defensiveness
-able to engage diverse audience