1. Healthwatch Hertfordshire:
Strategy 2016 – 2020
Michael Downing : Chairman
Keith Shephard: Support and advice

2. Today
Who we are and what we do Current programs and project examples What are currently doing, and planning to do (our draft Strategy)

3. Our role A Charity – funded by Government, and commissioned by HCC
National Body and Network
Board of Volunteer Trustees
8 staff – based in WGC
Gather views about local health and care services
Present those views to decision makers and providers
Offer advice

4. Working together
Healthwatch is committed to working with voluntary and community sector organisations to ensure the voices of service users and communities are heard and represented
Healthwatch works with Clinical Commissioning Groups, the Care Quality Commission, Health Scrutiny to make sure that services meet citizens’ needs, and many others – and ‘critical partner role’

5. Current Programme and Projects - examples
Involving young people
Health and Social Care complaints systems
Dental services (with PHE)
Enter and view – care homes ( volunteers)
PLACE ( volunteers)
Mental health and learning disability service watch
EU Migrants – wellbeing

6. Strategic Objectives 2016 - 2020
Strategic influence
From evidence to outcomes
Reach and Communication
Strengthen the voice of the public
Sustainable and high quality service

7. Strategic Influence
Effective participation in key developments Right place, right time ( Oversight Group WHHT, Integrated Care Partnership Board) Strong relationships ( critical partner) Capacity to respond to ‘things that happen’

8. From evidence to outcomes
Investing in research and policy capacity Developing smart information gathering systems Report key trends through Board Diversity of contacts with the public

9. Reach and Communications
Expansion of Contacts – extra 4300 people across the County Diversity of engagement Programme of events –getting out and about Social media Marketing

10. Strengthen the voice of the public
Using trained volunteers to represent Healthwatch and gather views – analyse and report Giving voice to seldom heard and vulnerable groups Build on our work with Young People

11. Sustainability and Quality
Running a ‘modern business’ Professional and volunteers Reputation Enterprise

12. Informing us and getting involved
Talk to Us!
Douglas Tilbe House Hall Grove Welwyn Garden City Hertfordshire AL7 4PH

13. Informing us and getting involved
Talk to Us!
/healthwatchhertfordshire
@hwhertfordshire

14. THANK YOU Any questions?