1. Orientation for Employees
Your EAP/EFAP & work-life/wellness resource

2. Please feel free to ask questions as we go along!
Agenda
Program overview
How LifeBalance can help
How to access the program
Please feel free to ask questions as we go along!

3. Program Overview
LifeBalance is available 24 hours a day, 7 days a week.
Toll-free telephone number for all questions and concerns
Voluntary and confidential
No additional cost to you and your dependents
Bilingual (English/French)
Telephonic and in-person counselling available (national service), as well as video counselling live via webcam
Support and resources available online at and by mobile app
Educational materials on a variety of topics
Research conducted on your behalf

4. Confidentiality
Confidential vs. anonymous
Limitations
Intake process

5. Our Counselling Approach
Counselling may take place over the telephone, by video (live via webcam) or in person
Short-term, solution-focused
Number of sessions varies and determined on a case-by-case basis
Our EAP counsellors must:
Adhere to our service and quality standards
Have a minimum of five years’ experience
Hold a Master’s degree in psychology, social work or other human services field
Be members of their respective professional body

6. How LifeBalance Can Help
Retirement
Midlife
Student Life
Legal
Relationships
Disabilities
Crisis
Personal Issues
HEALTH
Mental Health
Addiction
Fitness
Managing Stress
Nutrition
Sleep
Smoking Cessation
Naturopathic Services
FAMILY
Parenting
Couples
Separation / Divorce
Older Relatives
Adoption
Death / Loss
Childcare
Education
WORK
Time Management
Career Development
Work Relationships
Work Stress
Managing People
Shift Work
Coping with Change
Communication
MONEY
Saving
Investing
Budgeting
Managing Debt
Home Buying
Renting
Estate Planning
Will Kit

7. Emotional Well-being Relationship, marriage and family issues
Stress-related and work-life balance issues
Mental health concerns such as depression and anxiety
Grief and loss
Addiction and recovery
Services & Tools:
Depression Centre
Resiliency assessment
Depression assessment
Resiliency tutorial

8. Parenting and Childcare
Child-rearing
Single-parenting and blended families
Pregnancy, infertility and adoption
Special needs
Bullying
Services & Tools:
Becoming a Parent
New & Expectant Parent Kit
Child Safety Kits
Questions Parents Ask blog
Childcare/Summer Camp Locator
Career Cruising for Teens

9. Caring for Older Adults
Caregiver support and resources
Alzheimer’s disease, other dementias
Older adult health issues
Long-distance caregiving
Living independently, coordinating in-home care
Searching for and assessing assisted living and long-term care facilities
Services & Tools:
Hiring an In-home Caregiver (booklet)
Older Adult Safety Kit
Facility Checklist
Home Safety Checklist

10. Education Kindergarten and early education
Communicating with teachers and administrators
Homework and grades
College/university planning
Career planning and lifelong learning
Services & Tools
Career Cruising for Teens

11. Financial Personal budgeting Managing debt Saving and investing
Basic tax planning
Buying a home
Basic retirement planning
Services & Tools:
Taking Charge of Your Money (audio)
Online Financial Toolkit
Your Money blog
Financial calculators
Online budget worksheet

12. Legal Issues Speak to a lawyer for up to 30 mins at NO COST!
Up to a 25% discount off services beyond the consultation (exceptions: Employment and Business law)
Family law
Real estate law
Bankruptcy
Criminal law
Estate planning
Services & Tools:
Complete Will Kit & Estate Planning Guide (online)
Divorce Toolkit

13. Health and Wellness Diet and physical activity Stress reduction
Healthy aging
Living with a disability or chronic condition
Getting the sleep you need
Services & Tools:
Stop Smoking Centre
Naturopathic Services
Eating Well Telephonic Nutritional Counselling
Food & Fitness blog
Healthy Weight Calculators

14. Work and Career Co-worker relationships
Interpersonal and communication skills
Navigating workplace changes
Time management
Relocation
Shift work and telecommuting
Career progression/change
Services & Tools:
Becoming You: Finding Your Path in Your 20s and 30s

15. Midlife and Retirement
Work after retirement
Empty nest issues
Growing as a couple
Life and retirement planning
Services & Tools:
Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit)
Planning Your Future (booklet)

16. Everyday Issues Home improvement Moving and relocation
Locating community resources
Volunteer opportunities

17. On www.lifebalance.net you can...
Search for information confidentially in five categories – Work, Life, Family, Health & Money
Visit our Life Changes tab to support you during significant, stressful life transitions
Access practical resources and educational materials, including:
Articles
online toolkits
Booklets
Podcasts and audio recordings
Interactive tools on budgeting, investing, home buying, health and retirement planning
Submit an online request to connect with a consultant OR order hard-copy educational materials

19. Life Changes

20. Mobile App for iPhone, Android and Blackberry
Access  conveniently from your smartphone – and it’s FREE!
LifeBalance
LifeBalance
You can also access articles, podcasts, audio recordings and more with our mobile app for your iPhone, Android or Blackberry. Just search for “LifeWorks” in your app store.

21. How to Contact LifeBalance
Go online – 24/7
Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.
Talk to someone – 24/7 Get advice and support by phone, as well as resources, recommendations and referrals.
Toll-free: TTY:
En Français :
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