1. LSE for You Self-Service Administration Portals 2002
Mr Chris Cobb
Director of Business Systems & Services
London School of Economics and Political Science

2. Agenda Who we are Overview of the system
The Infrastructure that supports it
Scope for the future
Q&A session

3. LSE – brief overview £100m annual turnover 7000 students
50:50 mix of postgraduate/undergraduate
50:50 mix of domestic/overseas students
standard desktop, 3 year replacement cycle
6.7 : 1, student : PC ratio (taught students)
68.4% laptop, 71% PC (off-site) student ownership
campus and residences wired to cat 5
supplemented by b wireless

4. MIS Systems
Management Information Services

5. Aims Meeting today’s expectations & Improved customer care
Self Sufficiency
Immediacy
Anytime
Anywhere

6. Aims Greater Accuracy, Timeliness & Efficiency of Data Maintenance
Reduction of data entry
Greater potential for sharing, integrating and dissemination of information
Data Protection – allowing an individual to see their own information and ensure its accuracy
Process Automation

7. LSEforYou Went live in Nov 2000 HTML front end
Oracle web PL/SQL and Java
Application specific Cartridges
XML data and XSLT style sheets

8. LSEforYou
XML and XSLT style sheets

9. LSEforYou
XML and XSLT style sheets

10. Page Process: Browser https get LFY page LFY Servlet check user
check permissions
get content
get menus
make LFY page
Browser
https
show page

11. LFY Servlet: check user
Remote Method Invocation
connected users
XML
Authentication Broker

12. LFY Servlet: check permissions
JDBC

13. LFY Servlet: get content
HTTP Servers
HTTP

14. LFY Servlet: get menus
XML menu tree

15. LFY Servlet: make LFY page
Raw content in XHTML
Formatted for display in LSEforYou

16. Hardware Infrastructure
Server diagram

17. Demonstration live. http://www. lse. ac
Demonstration live? – or here is one I prepared earlier……

18. Different Perspectives Applicant
lookup status of application app status video
collect username & password

19. Different Perspectives Confirmed Applicants & Students student video
directory consent
change network password
fee lookup & on-line payment fees video
emergency contacts
address maintenance address
private accommodation
teaching timetable timetable timetable and find study room video
find a study room
Module Choice module entry video
Exams – Results & Timetable exams video

20. Different Perspectives Alumni alumni video
Employment
Exam Results
Address Update address
Transcript Certificate Request (soon)

21. Different Perspectives Administrative Staff admin staff video
Emergency Contacts
Addresses address
Book a Room room booking
Pay Slip
Find a Room
Reprographics – Usage & Scheduler reprographics video

22. Different Perspectives Teaching Staff teaching staff video
student photographs
teaching timetable
class mailer
room booking room booking
tutor approval for module choice tutor approval
find a study room
reprographics – Usage & Scheduler reprographics video

23. Future Additions Application for financial support Class registers
Telecoms usage
Internal Debit Notes
Personnel – HESA record personnel HESA video

24. Usage – Top 10 Internal Hits

25. Usage – Top 10 External Hits

26. Usage – Time of Day

27. Usage – By Date

28. What’s next? - Portal Notices E-mail, Calendar H Space Library Account
On-Line Resources
VLE
Customisation .

29. What’s next? CRM

30. Existing Infrastructure
Reliable, scalable and secure database – Oracle
Adequately Specified hardware – Hewlett Packard
Skilled and experienced programming staff
Integrated Systems – LSE Central
HeadLine authentication broker

31. LSEforYou Costs Software licenses £2,000 Hardware £6,000
Web Design two person months
Programming four person years
(and rising)
Staff training £15,000

32. Problems Encountered Standardisation of tools/technologies
24/7 coverage only available with hot backups – almost there but not quite
Resistance to change

33. Recommendation Do not endanger current operations
24/7service requires 24/7 support
Keep focussed

34. and finally……. Winner of the UCISA Award for Excellence 2002
Winner of the EUNIS Elite Award for Excellence 2002

35. Questions