1. Functional Areas
Who does what?

2. Rules You will be in teams of 3
You will each take the role of a board of directors of a business
You will see a possible scenario appear on the board and you have to decide which department / function should deal with it
Once you have decided this you become that department and say what you would do!

3. HINT: IT COULD BE MORE THAN ONE DEPARTMENT
Example
Scenario
A customer service manager reports that a group of customers have been complaining about the noise by one of your cars brakes when breaking
Who should deal with it?
What should be done?
HINT: IT COULD BE MORE THAN ONE DEPARTMENT

4. HINT: IT COULD BE MORE THAN ONE DEPARTMENT
For Real! Scenario 1
You have received a large order from an overseas customer that requires you to make an additional 50% of your best selling range of teddy bears?
Who should deal with it?
What should be done?
HINT: IT COULD BE MORE THAN ONE DEPARTMENT

5. Scenario 2
A marketing questionnaire has revealed that customers would like your latest range of “high cuisine” pre-packed meals to contain less salt
Who should deal with it?
What should be done?

6. HINT: THERE MAY BE SHORT TERMS ACTIONS AND LONGER TERM ACTIONS
Scenario 3
You have had a major customer who has gone BUST!!! You have orders running through the factory (in production) at present and have a dedicated production line to manufacture these products!!
Who should deal with it?
What should be done?
HINT: THERE MAY BE SHORT TERMS ACTIONS AND LONGER TERM ACTIONS

7. Scenario 4
You need to determine if your new on line computer game is a hit with your loyal customer base?
Who should deal with it?
What should be done?

8. Scenario 5
You need to improve the efficiency of your internal management systems by installing a new computer system.
You then need to manually input a lot of data into the new system?
Who should deal with it?
What should be done?

9. Make up your own scenario
Explain who will deal with it and how it should be dealt with?