1. Strategies for a High-Performance Revenue Cycle
Highlights of Research Findings
PATIENT FRIENDLY BILLING®

2. Strategies for a High-Performance Revenue Cycle: Key Competencies
People
Processes
Technology
Metrics
Communication
Culture

3. People
PATIENT FRIENDLY BILLING®

4. Strategies for a High-Performance Revenue Cycle: People
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 6.

5. Strategies for a High-Performance Revenue Cycle: People
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 7.

6. Strategies for a High-Performance Revenue Cycle: People
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 8.

7. Processes
PATIENT FRIENDLY BILLING®

8. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 10.

9. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 11.

10. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 12.

11. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 13.

12. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 14.

13. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 15.

14. Strategies for a High-Performance Revenue Cycle: Processes
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 16.

15. Technology
PATIENT FRIENDLY BILLING®

16. Strategies for a High-Performance Revenue Cycle: Technology
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 20.

17. Metrics
PATIENT FRIENDLY BILLING®

18. Strategies for a High-Performance Revenue Cycle: Metrics
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 22.

19. Communication
PATIENT FRIENDLY BILLING®

20. Strategies for a High-Performance Revenue Cycle: Communication
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 24.

21. Strategies for a High-Performance Revenue Cycle: Communication
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 25.

22. Culture
PATIENT FRIENDLY BILLING®

23. Strategies for a High-Performance Revenue Cycle: Culture
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 28.

24. Roles in a High-Performing Revenue Cycle
PATIENT FRIENDLY BILLING®

25. Strategies for a High-Performance Revenue Cycle: Roles
Source: The Patient Friendly Billing® Project, Strategies for a High-Performance Revenue Cycle (Nov. 2009), p. 4.

26. Strategies for a High-Performance Revenue Cycle
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