1. HRO Today Magazine Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing (RPO) EMEA and APAC

2. Qualification The survey instrument was 42 questions.
There were three dimensions: breadth of service, size of deal and quality of service.
Weightings were not divulged. Size of deal is a factor, but the other two factors are more heavily weighted.
There is a bias toward complexity and longer-term programs in the rankings. To qualify for the top 13 slots, you must have at minimum 13 surveys from 10 companies.
We separated responses for EMEA and APAC to create specific Baker’s Dozen lists in those regions.

3. Verification Only corporate e-mail accounts are honored.
Every survey respondent receives a confirmation informing them that their address was used to complete a survey.
IP address tracking was performed so that no fraudulent surveys were counted.
The only influence that HRO Today magazine has on the outcome is that we discard incomplete surveys or surveys outside of the normal distribution.

4. 2018 Process
We sent survey links to 45 providers worldwide and to our lists of nearly 1,300 RPO customers.
We received nearly 700 surveys and verified nearly 500 from more than 375 companies.
This is the largest RPO customer satisfaction study in the HR trade media.

5. Meaning of Regional Rankings
Top overall rankings taking into account all regions were presented in September, with Alexander Mann Solutions leading the global pool (including North America, EMEA, and APAC).
The ratings that follow are derived from samples that represent only raters from the APAC and EMEA regions.
Not all providers may have had enough samples to be rated in each region, though they may have had enough to be rated globally.

6. RPO Providers APAC Overall Winners

7. #8:

8. #7:

9. #6:

10. #5:

11. #4:

12. #3:

13. #2:

14. #1:

15. RPO Providers – APAC Overall

16. RPO Providers – EMEA Breadth of Service

17. RPO Providers – EMEA Size of Deal

18. RPO Providers – EMEA Quality of Service

19. RPO Providers EMEA Overall Winners

20. #5:

21. #4:

22. #3:

23. #2:

24. #1:

25. RPO Providers – EMEA Overall

26. HRO Today Magazine Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing (RPO) EMEA and APAC