1. Detailed Overview

2. The Model

3. Components Transformation Knowledge Asset eXperience Process People
Employee
Org
B2B
B2C
People
eXperience
Knowledge Asset
Process
Systems of Records
Next Gen Systems of Engagement
Transformation
Systems of Engagement
Next Gen Systems of Engagement
Digitalized
Agile & Adaptive
Governed
Predictive
Automated
Scalable
Next Gen?
Systems of Records
Next Gen Systems of Records
Productivity Gain
Improved Adoption
Managed Ecosystem
User Satisfaction

4. Next Gen Workplace Key Tenets
Digitalized
Smart User Experience
Device Enabled
Persona driven
Powered by Services
Highly Personalized
Innovative tools
Agile & Adaptive
Open and Social Culture
Gamified Workplace
Governed
People driven Ecosystem
Accountability in Systems of Records
Measured
Secured
Ensured Compliance
Adaptability & Fast Adoption
Next Gen Workplace Key Tenets
Scalable
App Centric
Extendable through APIs
Cloud oriented with ramping flexibility
Automated
Data as Controller
Cross System Automation
Predictive
Context driven Content Delivery
Analytics as Backbone of Workplace Mgmt.
Advanced Strategy for early Adoption of Changes

5. KE4 Approach eXperience People Excite Know Engage Enable Empower
Human Capital Management [Next Gen System of Records + Next Gen System of Engagement]
eXperience
Excite
Functions helping Employee to be motivated to use systems to contribute proactively for Enterprise
Know
Functions to gather information about Employee from disparate source and processes
Engage
Functions helping Employee to get engaged in non-mandatory Organization acts helping Enterprise to excel
Enable
Functions enabling Employee to carry out regular jobs in systematic way helping Enterprise to run the show
KE4
Empower
Functions empowering Employee by rising the importance of Employee in critical Enterprise acts
People
Asset
Process
Employee
Org
B2B
B2C
Workplace Maturity

6. Realization of Model

7. Know Your Employee
System of Records
System of Engagement

8. eXperience [Enable – Engage – Excite – Empower]
Intranet Portal
Enterprise Social
Next Gen User Experience
Advanced Personalization
Info driven Automation
Self Service
Communities
Community of Interest
Gamified Collaboration
Innovation
Actionable Social
Collaborative Authoring
Community of Practice
Powerful Search
Community of Ideas
Device Friendly Experience
Contribution in Decision / Trend
Wide choice of Technology
Collaboration on-the-go
Knowledge Exchange
Enriched Media Usage
Corporate Ambassadorship
Guided Adoption
Managing untapped Info
Next Gen Collaboration Ambience
Overarching Governance
Digitalization of Platforms
Enterprise Surveillance
Technological Empowerment
Data Anywhere
Interactive Dashboards
Collective Decision Making
Business Process Flow
Empower

9. Offerings

10. Cross Cutting Frameworks
eXperience
>
Enable
Engage +
Excite
Empower
Framework Tracks
Next Gen Work Process Management
Next Gen Workforce Ecosystem
Knowledge Asset Exchange
Next Gen
Digitalized KX Platform
Next Gen Find-ability
KX Governance
KX Communities
Knowledge on-the-Go
Tacit Knowledge Management
Next Gen Media Management
Implicit Knowledge Accumulation
Analytics driven Knowledge Usage
End-to-End KX Strategy
Focused Adoption
KX Metrics
Social Portal
Digitalized Platform
Multi-Technology Platform
Global Focus
Collaboration on-the-Go
Community driven Information Share
Next Gen Media Management
Gamification
Context-driven Content Delivery
Next Gen Ambience
Actionable Social
Corporate Ambassadorship
People Metrics
Intranet
Self Service
Interactive Dashboards
Enterprise Surveillance
Semi-Automated Business Process
Data Anywhere
Collaborative Decision Making

11. Framework Catalog   Solution Exists  Solution Exists Partially  
1 of 3
Knowledge Asset Exchange
Next Gen 
End to end Knowledge Exchange Strategy
Assessment of Readiness
Maturity Determination and Projection
Strategy around People-Process-Technology-Financials
Roadmap and ROI determination
Knowledge Exchange Governance
Governance Model
Knowledge Element Identification and Prioritization
5W1H (Why-What-When-Who-Where-How) Perspective
Communication Plan
Information and IT Governance
Knowledge Exchange Communities
Community of Practice
Digitalized Knowledge Exchange Platform
Device independent Access
Service and App driven
Next Gen User experience with Personalization
Knowledge on the go
App driven
Device Friendly
Platform agnostic artifact delivery
Analytics driven Knowledge usage
Automated Knowledge Classification Utility
Similar Knowledge
Tacit Knowledge Management
Voice based capturing of Tacit Knowledge
Tacit to Explicit Codification
Next Gen Find-ability
Enterprise Search
Content / Full Text Search
Federated Search
Cognitive Search
Scribble driven Search
Implicit Knowledge Accumulation
Event driven Knowledge Feed
Content Curation
Automated Tagging based mined metadata
Feed Management from External Sources
Next Gen Media Management
Media based Knowledge Storage, Content Search and Delivery
Automated Translation of Audio-Visual content
Knowledge Metrics
Performance Metrics
Knowledge Maturity Scale
Focused Adoption of Knowledge Exchange
Guided Adoption as per determined Strategy
Tool driven approach to meet Maturity Target
 Solution Exists
 Solution Exists Partially     

12. Next Gen Workforce Ecosystem
Framework Catalog
2 of 3
Next Gen Workforce Ecosystem 
Social Portal
Workforce Profile Management
Social Ambience
Social Tools – Blog / Microblog / Forum / Wiki / IM
Social Actions – Share / Like / Abuse / Tag etc.
Community driven Information Share
Global Communication – Organization to Employee
Global
Channel based
Professional Networking / Enterprise Linked in – Employee to Employee
Employee Connect – Employee to System(s)
Multi-faceted Communities
Community of Interest
Community of Ideas
Digitalized Platform
Device enabled
Cloud based
Personalized
Service and App driven
Next Gen Ambience
Persona from Profile, Usage Pattern, Behavior
Collaborative Authoring
Workplace Collaboration Virtual Lab
Collaboration on the go
Audio-Visual Social Feedback
Personalized automated Notification
Gamification
Internal Gamification – for Employees
External Gamification – for Vendors / Partners / Agents
Context driven Content Delivery
Personalized Context as extended Persona
Content delivery based on Predicted usage based on Context
Global Focus
Easy enablement of Multi-Lingual
Next Gen Media Management
Content Search on Media
Auto-Translation of Audio-Visual Content
High Performance Content Storage & Delivery
Corporate Ambassadorship
Employee Advocacy
Multi-Technology Platform
Platform with Best of Breed Product Sets
Usage of convenient Integration techniques
Actionable Social
Leveraging Influence Index to optimize content
People Metrics
Top Performance Identification
Rewards & Recognition Framework
Workplace Maturity
 Solution Exists
 Solution Exists Partially  

13. Next Gen Work Process Management
Framework Catalog
3 of 3
Next Gen Work Process Management 
Intranet
Single Point of Entry
Access to core Enterprise Applications
Usage based Personalization
Self Service
Mandatory Workforce Information Collection
Business Approvals
ERP Sync
Collaborative Decision Making
Consensus driven Decision Making Tool
Data Anywhere
Abstracted Data Source(s)
Service based exposure of Data to Apps
Subscription model based Data Access
Semi-Automated Business Process
Automated triggering of Process Flow with change in Data
Personalized Rules to Automate Business Process Steps
Interactive Dashboards
Usage of Big Data to render Dashboards
On the fly Slice-and-Dice of Dashboards
Drill Down
Axis change
Extrapolation
Integrated Prediction Engines
Enterprise Surveillance
Monitoring Workforce Behavior for Proactive Enterprise Decisions
 Solution Exists
 Solution Exists Partially

14. Solution Alignment

15. Business Map 1 of 3 Key Challenges around Workplace Knowledge Asset
Workforce
On-the-Move
Device Incompatibility
No KE Tools as Apps
Textual Interactions
No location sensitivity
No gestural computing
Untapped Info from Informal Interactions
Knowledge with Aged Employee base
Informal Discussion
Knowledge loss during documentation
Knowledge from Behavior
Uncontrolled Knowledge Dynamics
Lack of KE Governance
No Performance Monitor
No Roadmap & ROI
Limited COP Mgmt.
No Adoption Strategy
Traditional
Find-ability
No Contextualization with respect to Users
No search on Media contents
Poor Relevance
History unaware Search
Knowledge Format Transformation
Media format of contents
Storage & Retrieval
Performance
Maintaining accessibility compliance
Key Challenges around Workplace Knowledge Asset
End to End Knowledge Exchange Strategy including Roadmap & ROI
Maintaining Knowledge Metrics for Performance
Focused Adoption of Knowledge Exchange
Detailed Governance Plan with 5W1H (Why-What-When-Who-Where-How) details
Knowledge Exchange Maturity Model
Digitalized Knowledge Exchange Platform
App and Service driven Implementation enabling device access
Location tracking and relevant content delivery
Use of Audio-Visual format to promote spontaneous acts
Use of gestures like Scribbles instead of typing
Seamless interoperability between textual and media based contents
Content Search for Media Content
On-the-Fly translation of media contents for multi-GEO portals
Modelling of Performance sensitive Media storage, retrieval, delivery and publishing
Voluntary recording of Informal discussion for future mining and Tacit information tracking
Audio-Visual mode of managing Knowledge reducing knowledge leak during documentation
Process Knowledge gathering from User activities and behaviors
Persona driven Search Result delivery
Feedback Sentiment driven relevance rating usage in search
Content search on Media
Search based on history of the topic or search criteria by involving analytics on that knowledge element
Knowledge Asset Exchange
Next Gen

16. Business Map 2 of 3 Key Challenges around Workforce Ecosystem
Lack of Excitement & Motivation
Mostly Task oriented
No driver for Internal Social over External one
Social available on Portal, no App
Lack of Adoption Strategy
Workforce
On-the-Move
Device Incompatibility
No Collaboration Tools as Apps
Textual Interactions
No location sensitivity
No gestural computing
Manual tab on Ecosystem Change
Generic Content, Information and Messages
No Personalization in terms of Content delivery
No Targeted Communication
No Location, Culture or Latest incident sensitivity in Contents
Absence of Digitalized Ambience
Lack of Consumerism in Workplace Ambience
Platforms not enabled for BYOD
Dependency on Data Centre
Missing Retrospection on History
Key Challenges around Workforce Ecosystem
Global and Channel based Content Delivery
People centric Ecosystem
Persona Building and Context Formulation
Context driven Content Delivery
Subscription model
Device based Location tracking and relevant Content Delivery
Purposeful Gamification
Actionable Social
App driven Social Tools like Influence Meter (similar to Klout at Enterprise level), Virtual Collaboration Hub (including utilities like Sticky Notes, Media chat, Shared Streaming etc.)
Enabled of Workforce for Corporate Ambassadorship using tools like Employee Advocacy
Device friendly Platforms
Multi-Device Simultaneous Authoring
Subscription based Information consumption
Up-Sell and Cross-Sell of Contents on demand
Fully Cloud based Solutions
Decoupled solutions enhancing Scalability & Portability
High degree of App & Service orientation
Analytics guided Content Management
Digitalized Collaboration Platform
App and Service driven Implementation enabling device access
Location tracking and relevant content delivery
Use of Audio-Visual post and feedback for spontaneous acts
Use of gestures like Scribbles instead of typing
Automated Notification on exceeding the preset threshold in any Ecosystem Parameter
Next Gen Workforce Ecosystem

17. Business Map 3 of 3 Key Challenges around Work Process Management
Lack of Automation
No or minimal Automation of Business Processes
Actions depending on Human choice, difficulty in SLA and Quality Management
Automation, whatever exists, Generic in nature
Process Culture mismatches with People Culture
Consumerised Workplace works around People culture, while Business Processes remain same
Change of Processes to cope with People centric culture not planned and executed
Restricted Data Access
Data accessible only through designated platform, applications
Authorization of Data done at Application level, not at Data level
Interactivity with Data is minimal, i.e. Data is available only in the form it is rendered in Application
Subjective Decisions
Decisions made by a small set of people without having mass choice
Accuracy of decision is not measured, human choice driven
Lack of transparency in Decisions
Key Challenges around Work Process Management
Data Anywhere service addresses all the above issues
Data exposed over Services for consumption by Apps and external consumers
Any data can be used by any App through Subscription model
Authorization done at Data level, enabling subscriber to micro-manage Data and offer variety
Interactive Dashboards lets user slice and dice the available data and build the plots as per choice
Exhaustive usage of Automation wherever applicable
Reduced manual control ensuring Transparency and increasing productivity
SLA fulfilment in automated way
Personalized Automation where user are empowered to decide the degree of automation needed for the work
Tool based Decision making
Objective decision in quantitative / calculated way based on the inputs given by different Decision Contributors, which is amendable by individual
Consensus driven Decisions
Decision options tagged with scores, thus Transparent enough
Measurement App (device based) to measure the User behavior for fitment with Organization Culture
Suggestion of Process change through Adoption consulting coping with People centric ecosystem
Workforce Surveillance Processes using devices
Next Gen Work Process Management

18. Solution Construct

19. Component Stack Workforce Productivity Suite Base Technologies
Pre-requisite Technologies
Base Technologies
Workforce Productivity Suite
Next Gen Knowledge Asset Exchange + Next Gen Workforce Ecosystem + Next Gen Work Process Management
Platforms / Frameworks
Services / APIs
Tools / Utilities
Platform
Service + API
App
LDAP
Database
Auth Provider
Provider
Log & Audit
Extended Interfaces – Vertical / Horizontal function specific

20. Reference Architecture
Platform
Services + API
App
Template / Package
Experience
Horizontal
Template
Next Gen KX
Vertical
KX for O&G
Packages
Frx MSI
Component MSI
KX for Retail
WF Ecosystem for Retail
…..
Next Gen Workforce
Next Gen Work Process
Model
RWD
AWD
Elements
HTML
CSS
JQuery Frx.
UI Standards
Multi-Brand
Cross Channel
High Usability
Dynamic Theme
Template based UX
Predictive Navigation
Content based UX
Multi-Device
Apps
App Factory
App Catalog
Codeless App
Core
Application Management
Farm
Security
Cloud
Compliance
Storage
SLA
Integration
Performance
Disposition
Rationalization
Migration
Reengineering
Upgrade
Control
Governance
Maturity
Roadmap
ROI
Metrics
Strategy
Monitoring
Devices
Mobility
BOYD
Wearable
Corporate Gadget
Data
Big Data
Analysis
Semantic
Sentiment
Stream
Machine Learning
Portal
Communication
Workflow
Social
Enterprise Collaboration
Content Management
Search
Personalization
Profile
Persona
Context
My Site
Targeted Content
Projected Content
Types
Keyword
Content
Federated
Cognitive
Advanced
Enterprise
Refinement
Relevance
Dictionary
Media Search
Search Engine Optimization KX
COE
Containerization
Knowledge Elements
Knowledge Tools
Knowledge Platforms
Knowledge Accelerators
DevOps
Smart ASM
Service Catalog
Standardization
Factory Model
Communities
Network of Excellence
Blog
Wiki
Forum IM
Doc Lib
Survey / Poll
Forms
Click2Call
Actionable Social
Social Listening
Anon. Personalization
Radical Transparency
Open Digital Collab.
DIY Enablement
Gamification
Consensus based Decision
Construct
Processing
Admin
Taxonomy
Structured
Unstructured
Syndication
Off-On
Global /
Local
Multi-Lingual
Multi-Currency
Publishing
Targeting
Consolidate
Feedback
Life Cycle
Usage Stat
Provision
Curation
Multi-Channel
Green IT
Analytics
Authoring
Innovation

21. Technology / Reference Tool Technology / Reference Tool
Technology Map
Framework
Track
Technology / Reference Tool
Next Gen Knowledge Asset Exchange
End-to-End KX Strategy
SharePoint
KX Governance
N/A
KX Communities
SharePoint, Stormboard, Bitrix
Digitalized KX Platform
SharePoint, Dot Net, Azure, Sitecore
Knowledge on-the-go
Dot Net, SharePoint,, Google Map
Analytics driven Knowledge Usage
IBM Alchemy, Lucene Search, uClassify Sentiment Analysis, Pingar, Google Analytics
Tacit Knowledge Mgmt.
Dot Net, MS Speech API, Azure Table
Next Gen Find-ability
SP Search, Lucene, FAST, Autonomy, Pingar, Google API
Implicit Knowledge Accumulation
Dot Net
Next Gen Media Management
Dot Net Speech API, MTS, Google API, Lucene, IBM Alchemy
KX Metrics
Focused Adoption
Next Gen Workforce Ecosystem
Social Portal
SharePoint, Yammer
Context driven Content Delivery
IBM Alchemy, Azure Machine Learning, Lucene Search
Community driven Information Share
SharePoint, Jive, Sitecore, Yammer, SFDC Chatter
Digitalized Platform
Sitecore, Dot Net, Azure, SharePoint
Next Gen Ambience
SharePoint, Terf 3D ICC
Framework
Track
Technology / Reference Tool
Next Gen Workforce Ecosystem
Collaboration on-the-go
Bluescape. Moxtra, .Net Speech API, IFTTT
Gamification
Badgeville with Yammer
People Metrics
N/A
Global Focus
Dot Net. SDL Tridion
Next Gen Media Management
Dot Net Speech API, MTS, Google API, Lucene, IBM Alchemy
Corporate Ambassadorship
Multi-Technology Platform
Dropbox, Jive, Asana, SurveyMonkey, Wufoo, Jira, ServiceNow, Basecamp etc.
Actionable Social
Klout
Next Gen Work Process Management
Intranet
SharePoint
Self Service
Data Anywhere
Azure Table, SQL Azure
Interactive Dashboards
MSBI, HDInsight, PowerBI
Semi-Automated Business Process
Dot Net WF, K2, Nintex, Appian
Collaborative Decision Making
Debategraph
Enterprise Surveillance
Hitachi Business Microscope
General
Device Friendly User Interface
HTML5, CSS3, TW Bootstrap, Media Query
Integration
WCF, REST, oData, Mulesoft, Azure ESB
Client based
Angular JS, Node JS, Ember JS
Technology expertise existing Technology expertise to be built
This Technology Mapping is based on initial Solution Plan. This can be changed in course of Solution Development when further R&D is done on respective areas.

22. Micro Solutions Know Enable Engage Excite Empower
Employee Context Builder
Scanning Profile & Recent Patterns of Usage & Behavior
Projection of Future Behavior based on scanned info
Scribble driven Search
Stylus enabled scribble input as Search Criteria
Conversion of Scribble into text and execution of Search task
Useful for aged community and on Shop Floor / Factory workshop
Cognitive Search
User enters question in Common Language
Content Analytics matches with relevant answers already available in repository
Helping enterprise to increase L1 support productivity
Visual and Voice based Collaboration
Collaboration on-the-go through voice and videos
Grabbing spontaneous sentiments
Audio based feedback
Multi device Screen view collation
Multi Device Authoring Simultaneously
Creation/Amendment of content on shared screen of other users
End-to-End KX Framework
KX Strategy
KX Platform (Multiple Technology)
Runtime dashboard based Idea Management with automated Innovation report
KX Accelerators – Voice based Tacit Codifier
Bundled Platform for Collaboration
Persona & related context Building
Prediction of individual Browsing and Usage pattern
Content Delivery based on pattern, location, device etc.
Virtual Collaboration Lab
Screen sharing & Live Streaming
Point & Click Drag & Drop
Sticky Notes & Whiteboard
Text & Voice Chat
Consensus driven Decision Enabler
Multi comment on single interface
Opinions on topic and for and against a comment
Sentiment analysis based on majority and relevance
Decision without human bias
Next Gen User Experience
Device Agnostic User Interface
Personalized Experience based on Employee Context
Compatibility of standard UI Frameworks
Analytics powered Employee
Content analytics based Search
Related Visualization
On-time Information delivery
Purposeful Gamification
Tasks, Blogs, Surveys, Polls, Knowledge Elements
Brand Messaging
Communities of Interests
Context driven Content Delivery
Persona and related context Building
Prediction of one’s Browsing & Usage pattern
Content Delivery on pattern, location, device etc.
Personalized Notification
Personalized thresholds on designated Alert Sources
Notifications on threshold violation on preferred channel(s) of the user
Enterprise Influence Index
Social Influence Management
Top Influence driven Content Strategy
Employee Advocacy
Target Though Leaders at all levels
Create meaningful Networks of Excellence
Train them
Empower them
Create a platform to enable brand messaging
Calculate ROI
Enterprise Surveillance Enabler
Monitoring employee movement, gestures, discussion and physical ambience using wearable
Automated Analysis and Corrective Action Suggestion towards improved Workplace
Voice based Tacit Codifier
Formal/Informal discussion recording
Conversion to text followed by mining
Indexing of text equivalent and ready for Search

23. Thank You