1. RESOLVING CONFLICTS by John Ostrowski
Listen to both sides
Ask questions
Understand the real problem
Develop plan to resolve
Follow-up

2. CONFLICT & PERSONALITY
DIRECTIVE: Don’t just order them to get along.
EXPRESSIVE: Make sure you don’t do all the talking or be tempted to sell them a solution.
SOCIABLE: Don’t let them use your need for love against you.
ANALYTICAL: Have the meeting. Don’t solve the problem on paper.

3. CONFLICT RESOLUTION
Break into groups and come up with one conflict for each group. Have the group come up with an approach to deal with the conflict.