1. Getting Along with Others
Chapter 10
Getting Along with Others

2. Begin with Yourself
Positive self-belief makes it easy to believe in others.
A good relationship is built on trust, respect, and empathy, which show a concern for the rights of others.
Assertiveness shows understanding of your own rights and feelings. Strike the right balance between others’ needs and yours.

3. Ethical Values We all have values by which we live.
Unethical behavior diminishes self-belief.
Most ethical dilemmas involve conflict between your values and those of others.
Ask yourself what effect your actions will have on others and on yourself.
It takes courage to stand up for what you believe is right.

4. Maslow’s Hierarchy of Needs
Self-actualization needs
Esteem needs
Love and belonging needs
Safety and security needs
Physiological needs: hunger and thirst

5. The Johari Window Known to Self Unknown to Self 1 The Known 2
The blind spot
Known
to others 3
The mask 4
The unknown
Unknown
to others

6. Feedback in Relationships
Giving feedback. It takes skill to give feedback in a way that is helpful.
Understand your own motivations.
Be accepting and nonjudgmental.
Be sensitive to the other person’s resistance.
Criticize behaviors, not personality.
Only discuss things that can be changed.
Don’t tell others what to do.

7. Feedback in Relationships
Receiving feedback. Reactions to negative feedback are often defensive.
Withdrawal: escape the feedback.
Rationalization: make the feedback acceptable.
Displacement: substitute someone else for the person who gave the feedback.
Fantasy: let daydreams boost your self-belief.
Projection: attribute your own negative behaviors to someone else.

8. Handling Feedback Positively
Consider who is criticizing you.
Decide whether the person criticizing you is upset about something else.
Ask for specific information.
Think about what you’ve heard.
Decide whether the criticism is appropriate.

9. Resolving Conflict Commit yourself to resolving the problem.
Ask yourself what you hope to achieve by resolving the conflict.
Make sure both sides have the same understanding of the reason for the conflict.
Be assertive, not aggressive.
Try to keep to the facts.