1. Community Advisory Committee
Operations Update
Community Advisory Committee
January 8, 2019

2. Statistics *Dec-18 FY19 Completed Vehicle Trips 259,319 1,728,993
Completed Passenger Trips
337,152
2,243,107
Reservation Calls Answered
250,820
1,578,944
ETA Calls Answered
46,685
298,864
WMR ETAs Provided
180,502
795,885
*not yet final

3. Performance Report Card
Key Performance Indicator
Standard
Dec-18
FY19
On Time Performance
≥ 91%
92.3%
Excessively Late Trips
≤ 0.10%
0.07%
Excessively Long Trips
≤ 5%
4.5%
4.6%
Missed Trips
≤ 0.75%
0.58%
0.63%
Denials
≤ 0 4
Access to Work On Time Performance
≥ 94%
96.0%
95.5%
Average Hold Time (Reservations)
≤ 120 75 86
Calls On Hold > 5 Min (Reservations)
3.0%
5.0%
Calls On Hold > 5 Min (ETA)
≤ 10%
4.2%
7.4%
Complaints Per 1,000 Trips
≤ 4.0
3.4
3.9
*Preventable Incidents
≤ 0.25 *
0.24
*Preventable Collisions
≤ 0.50
0.83
*Miles Between Road Calls
≥ 25,000
40,208
*not yet final

4. December Highlights
Southern Region transitioned to a new scheduling software
Access met with LADOT in the Northern Region to discuss Vision Zero project
Access attended Rancho Los Amigos Patient Advisory Committee meeting