1. Franchise Business Partner
FIELD OPERATIONS
Franchise Business Partner
Role and Alignment

2. Overview
The Franchise Business Partner (FBP) is the term used for Long John Silvers Franchisees’ corporate contact from LJS Partners LLC.
The FBP acts as a liaison between Franchisees and LJS Partners, and as a “partner” to the Franchisees in driving operations excellence. The FBP is the first point of contact for the Franchisee when requesting service, materials or information from the LJS Partners LLC.
The FBP is responsible for establishing and maintaining Franchisee relations, partnering with Franchisees to maximize sales and profitability through the execution of business plans and ensuring that Franchisees maintain prescribed standards.

3. FBP Support Role Identify & Maximize Sales & Profit Opportunities
Coach on Operational Opportunities
Review P&L Statements Periodically
Consult on Marketing & LSM Opportunities
New Restaurant Openings
Help Franchisees through Opening Process and Provide Ongoing Support
Develop Action Plans
Help Franchisees Develop Appropriate Action Plans to Resolve Unfavorable Trends in Sales, Operations, Customer Metrics, Food Safety, Etc.
Ensure Quality
Ensure that Franchisees Uphold the Prescribed Standards

4. FBP Support Role
Coach Implementation of Products & Programs - Operations Based Programs (Customer Metrics, Hospitality, etc.) - New Products - Training
- Resource to the Franchisee
Consult on Staffing and Retention - Reviews Scheduling Practices
- Consults on Bench Planning
Allocate Field Training Team Resources - Manage Training Support
Support Company Initiatives - New SER
- Enhanced Service System
- Tests

5. FBP Accountabilities Training Controls Policies & Procedures
An FBP will gather information in a variety of ways – The Customer Metrics Program, Customer Comments, the SER, but also through visiting restaurants.
The FBP should visit each Franchisee at least once quarterly. The frequency of visit may vary due to workload or travel.
The FBP will also conduct two “Owners Meetings” each year to bring together Franchisees within his/her region so they can exchange ideas and information.
Below are the key accountabilities that the FBP will assist their Franchisees with…
Sales & Profits
Budget
Staffing
Quality
Service
Cleanliness
Performance Management
Training
Controls
Policies & Procedures
Administration
Maintenance
Employee Relations

6. FBP Geographical Alignment
Tony Lukasavage Dir. Ops Northeast
Angie Hannah FBP Southeast & South
Duane Burton FBP Southeast & Mid-Atlantic
Dan Iahn FBP Mid-West
Chris Kane FBP Mid-West & West
Jessica Redman FBP Southwest
Willy Peon FBP Mid-Atlantic
Ron Elliott FBP Mid-West

7. Franchise Operations Support Contacts Info
Angie Hannah Duane Burton
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Dan Iahn Chris Kane
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Jessica Redman Charboneau Willy Peon
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Ron Elliott Tony Lukasavage
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