1. USE CASE 1 Business Drivers Our Solution
A MNC is looking for a global contact centre service spread in multiple countries with uniform technology, high end integrations and private secure network to deliver a consistent CX and service levels on a pay as you go model
USE CASE 1
Business Drivers
Our Solution
Multi- vendor & disparate tech ecosystem resulting in
Inconsistent customer experience
Varied Service Levels
Business continuity plan
Slower market reach
Complex network infrastructure
High Capex and AMCs
Regulatory challenges
Multi – country operations and expansion roadmap
Secured Connectivity for remote management
One platform, AI capable, true contact centre cloud, highly resilient
Modular and pre-integrated features
Consistent global customer experience
One Stop shop - Global Contracting
Complete managed services – platform, Network and complementing voice services
Centralized support
Unified service levels

2. USE CASE 2 Business Drivers Our Solution
A captive BPO required call aggregation in over 35 countries with AI enabled contact flows for effective segmentation and customized approach for its customer base
USE CASE 2
Business Drivers
Our Solution
One platform, AI capable, true contact centre cloud, highly resilient
Modular and pre-integrated features
Elastic for ramp up & down
Consistent global customer experience
One Stop shop - Global Contracting
Complete managed services – platform, Network and complementing voice services
Centralized support & Unified service levels
Wide range of AWS storage options
Reliable and secured private connectivity
Rapid business expansion with more countries for call aggregation
Quality and cost pressure due to
Disparate technology regionally
Idle capacity and fill factor,
Hardware, upgrade & maintenance costs
Upfront capex & fixed pricing model
Fixed contracts
Data archival and longer retention requirement
Reliable and secured private connectivity

3. Tata Communications Capability
Enhance your worldwide access coverage with one single provider
OF GLOBAL GDP
USING OUR NETWORK
99.7%
OUR CUSTOMERS REACH #1
International Voice Carrier
54 BILLION MINUTES
World’s largest submarine cable network #1 45
Data Centers
10,000+ RACKS
1 MILLION SQ. FT. SPACE
ABILITY TO EXECUTE
OF THE WORLD’S INTERNET ROUTES USE OUR NETWORK
25%
COMPLETENESS OF VISION
3rd year in a row as leaders
SERVICE PROVIDER RELATIONSHIPS
19% MARKET SHARE
1600+
70% REVENUES GENERATED OUTSIDE OF INDIA
31 countries
OFFICES IN