1. 24/7 IT Service Desk
Quick Reference Guide
(x1212)
Use extension 1111 if urgent
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Intranet
Step 1: Click Service Desk on the intranet or go to
Step 2: You will be presented with the homepage depicted below. From here, using the menu on the left or the icons on the page, you can:
Main Menu
Major IT Incidents
Submit a Ticket (IT/Property)
View My Tickets
Search Tickets
Logout
Major IT Incidents
Find out more or report a current IT Incident
Submit a Ticket
Create an IT or Property request
View My Tickets
View the status of any of your open or closed tickets
Search Tickets
Search for any of your requests/incidents
Step 3: If you are making a request which requires approval, you will need to complete an approval form, which you can find at approvalspot.place
A detailed User Guide is available on the intranet at guidespot.place