1. Chapter 7 Case study on requirements: Tokairo, part 1

2. Redesign of Delivery Records
Original
Paper worksheet drivers completed.
Worksheet passed to administrative staff
Staff processed worksheet
UIDE Chapter 7

3. Original Delivery Record
UIDE Chapter 7

4. Tanker Truck
UIDE Chapter 7

5. Environment
UIDE Chapter 7

6. Bitumen
a category of organic liquids that are highly viscous, black, sticky and wholly soluble in carbon disulfide. Asphalt and tar are the most common forms of bitumen.
UIDE Chapter 7

7. Players Tokairo – software house Tankfreight – transport of goods
Shell - refiner
UIDE Chapter 7

8. User Requirements Gathering
The Characteristics of the Users, Tasks, and Environment
Domain Analysis
The Drivers
The Tasks the Drivers Carry Out
The Environment the Drivers Work In
UIDE Chapter 7

9. User Requirements Gathering
Characteristics of Users, Tasks, Environment
Domain analysis: logistics for oil industry
Drivers: male, large hands, nonacademic, well-motivated, payment linked to deliveries, union members
Tasks: safety checks, loading, driving, complete worksheets, 12-hour shifts, variable time to complete worksheet
Environment: truck cab, reception area
UIDE Chapter 7

10. Tokario Gathered User Requirements
Personel: Sales and marketing director, technical director, senior software engineer.
Process:
Knew drivers and tasks
Site and System Audit- links documents to functions within the organization.
Stakeholders from each organization
UIDE Chapter 7

11. Tokario Gathered User Requirements
Communicating with Programmers:
Informal and “open plan”
Conscientious requirements gathering
Some methods
Direct observation
Interviewing
Questionnaires
UIDE Chapter 7