1. COMPLAINT ANALYSIS FOR THE FY 2016 -17

2. SUMMARY Category Received Directly from Customers
ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY
Category 
Received Directly from Customers
Received through Banking Ombudsman
Outstanding at the beginning of the Quarter
Received during the Quarter
Settled during the Quarter
Outstanding at the end of the Quarter
Forgery 00
Deficiency in Service 09
1334
1335 08 02 52 54
Loans related 11
344
339 16 03 81 82
Complaints against staff 43 42 01
Service Charge 04
305
293 27 25
Dep. Related
288
287 23 21
ATM/POS related 05
529
530 07 88 90
Total 29
2843
2826 46 13
272
273 12

3. CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE FY 2016 -17

4. Thank You