1. “The New Star in CTI Development”
NovaAGENT and SuperNOVAE IQ II IQ-NET Gateway members of the NovaSUITE family of Products by Cerecom Systems, Inc. C E R E C
“The New Star in CTI Development” O M
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2. NovaAGENT by Cerecom Systems, Inc
The Complete One-Step
Agent-In-A-Box IVR System
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3. SuperNOVAE IQ II IQ-NET Gateway by Cerecom Systems, Inc
An integrated enterprise call center solution reducing fatigue and error rate while improving overall service.
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4. Integrating multiple call center solutions to improve staff
Combining the SuperNOVAE IQ II IQ-NET Gateway with the NovaAGENT IVR both by Cerecom Systems, Inc.
Integrating multiple call center
solutions to improve staff
performance while reducing
agent fatigue and error rate and
improving overall service to customers.
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5. NovaAGENT and SuperNOVAE IQ II IQ-NET Operation
IQ-NET updates
with new
in-queue data
SuperNOVAE IQ II
receives through the
AppLync card the DID#,
CallerID, Route Plan,
and Group information
The call is routed
to an agent once one
becomes available
The caller presses
zero to transfer to
an agent.
When the agent answers
the call IQ-NET sends to
customer program/database
any combination of DID,
CallID, Route, Group, Agent,
and IVR collected information.
A second agent answers
the transferred call
and the screen pop
follows the call.
If the agent cannot
satisfy the caller,
he then transfers the
call to another agent.
Customer database sends
Screen pop to agent
The caller’s needs are
either satisfied and
the caller hangs up
or ….
The caller is
prompted for
and enters
customer information
The customer database is
queried and the returned
information is
played to the caller.
The incoming call
is routed to
NovaAGENT
IVR in-a-box
An incoming call
rings into
the Telrad
Telrad ACD
Customer Database
Applync Card Phone
LAN
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6. Sample “Shrink-Wrapped” NovaAGENT Applications
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7. NovaAGENT Highlights Low-cost solution for first-time IVR users.
All applications are “shrink-wrapped” for ease of installation.
Single type answer system (account status, order-taking, delivery scheduling) with the ability to request several answers of the same type.
Multiple NovaAGENT systems can be stacked to accommodate more sophisticated customer requirements.
Easily adaptable to your customers’ applications (anyone can learn to make custom changes in less than one hour).
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8. IQ-NET Gateway Highlights
Low-cost solution for tight enterprise integration.
Keeps agents aware of calls in queue without having to look away from their work area.
A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price.
Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access.
Different call types can interface to different enterprise solutions (call based or computer based).
Cerecom can provide on-site integration and training, insuring a successful launch.
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9. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, (972) , ext. 103
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