1. Progress with documenting a process for Large User Groups
John Chevers, DANTE
TF-MSP, BELNET
2nd March 2011

2. Motivation GÉANT has many strengths….. Footprint Technical expertise
Cutting-edge technologies
Global partnerships
Subsidised connectivity
Existing connections to R&E institutions
But…..need organisational processes to maximise leverage
Account management
Technical customer support
Commercial management

3. Segmenting the users Which Users?
Very Large Users – will always require bespoke handling and unique policy and technical solutions
Small users –don’t need pan-European support
Large users –are demanding but relatively large in number [–perhaps in total?]

4. Documenting a process

5. What next? Draft Process Needs approval by GÉANT management
Needs buy-in from NRENs
Needs testing and refining from genuine use-cases
Any solution can only work with the full cooperation of the community