1. Termelés- és folyamatmenedzsment
Bevezető

2. A tevékenységmenedzsment fejlődése
Ipari forradalom (1770-as évek)
Tudományos menedzsment (1911)
Tömegtermelés
Sztenderdizálás
Munkamegosztás
Human relations (HR) mozgalom ( )
Döntési modellek (1915, )
A japán menedzsment befoláysa

3. A tevékenységmenedzsment fejlődése
Production and production management
Production: creation of finished goods (and services) using the factors of production: land, labor, capital (+ enterpreneurship, knowledge)
Production magagement: Planning, implementation, and control of industrial production processes to ensure smooth and efficient operation (the activites of managers do to help their firms create goods). Ensures that goods (and services) are produced efficiently; that they are of the right quality, quantity, cost; and that they are produced on time.
As service sector becomes larger, concepts of (industrial) production management become influenced by it.

4. Differences between products and services (can they be distiquished?)
Characteristic
Manufacturing
Service
Output
Customer contact
Uniformity of input
Labor content
Uniformity of output
Measurement of productivity
Opportunity to correct
Tangible
Low
High
Easy
Intangible
Difficult
quality problems

5. Operations management
Includes the production of services.
The term production has been repleaced by operations.
Specialized area in management that converts or transforms resources into goods and services.
It managing systems and processes as well.

6. Process management Process: actions that transform inputs into outputs
Upper-managment processes
Governance, strategy
Operational processes
Core processes that make up the value stream
Supporting processes
These enhances the core processes

7. Transformational processes
Adding value
Business environment
Organization
Transformational processes
Inputs
Outputs
Feedback

8. The Value Chain
Suppliers’ Value Chain
Customers’ Value Chain

9. Supply Chain
A sequence of activities and organisations involved in producing and delivering goods and services.
Supplier
Storage }
Mfg.
Dist.
Retailer
Customer

10. The place of operations management between other funcions
Head of the Organization
Finance
Operations
Marketing
Organziational Functions

11. Operations overlap
Operations
Finance
Marketing

12. Operations interfaces)
Public Relations
Accounting
Industrial
Engineering
Operations
Maintenance
Personnel
Purchasing
Distribution
MIS
Legal

13. Key decisions What When Where How Who to produce / amount to produce
to produce / to order / to supply
Where
Is the best location for work / process / store etc.
How
designed
Who
to do the work (or which team)

14. Key responsibilities Planning Controlling/Improving Organizing
Products & services
Planning –
Capacity
Location
Make or buy
Layout
Projects
Scheduling
Controlling/Improving
Inventory
Quality
Organizing
Degree of centralization
Process selection
Staffing
Hiring/laying off
Use of Overtime
Directing
Incentive plans
Issuance of work orders
Job assignments
Costs
Productivity

15. Thanks for the attention