1. The Art of Communication: Influencing for Performance
EAN Canberra Conference 2016

2. Are we communicating more at work?
67% of staff reported that he amount of work requiring collaboration had increased 30%
30% of staff reported that they needed to connecting with 20 or more people a day to get their work done
A further 30% connected with between 10 to 19

3. ‘The single biggest problem in communication is the illusion that it has taken place’.
George Bernard Shaw

5. Communicating with influence
Have a clear why, who and what
Speak their language
Master your non-verbals
Stay self aware and listen
Manage your nerves

6. Have a clear why, who and what
Know your purpose – What is the outcome you are seeking?
Know your audience – Who are you hoping to influence? What is important to them right now? What is a possible point of connection?
Provide the evidence – What are the metrics, hard data and analysis that matter most?

7. Speak their language

9. Find a partner
Have a 2 minute conversation about the traffic in Canberra from your preferred quadrant
Have another 2 min conversation about what you did on the weekend from your least preferred quadrant

10. Master your non verbals

11. Professor, author and speaker
“Preparation is obviously important, but at some point, you must stop preparing content and start preparing mind-set. You have to shift from what you’ll say to how you’ll say it.”
Amy Cuddy
Professor, author and speaker

12. Choose your thoughts

13. Choose your emotions

14. Choose your body language
Posture
Eye contact
Gestures
Speech
Tone of voice

15. Don’t forget your power posture

16. Stay self aware and listen

17. Manage your nerves Visualise Ask a question Take a few deep breaths
Use encouraging self-talk
Practice mindfulness