1. Business Services Review
Presentation for Business Services Staff
Wednesday, 5 August 2015

2. Business Services Review – Why?
Hunter Review Report – “A range of business services activities have been distributed through the Department and there is scope to review these arrangements to determine the most efficient and effective model of service delivery. This would be a priority project for the newly created Division” (ie Corporate Services Division)

3. Scope of project
Consistent FTE profiles for business support services across Divisions and/or business units – not about re-sizing business service functions, but re-allocating them to ensure that all Divisions/business units within our new structure have adequate professional business services staff to support them

4. Business Services staff – Who?
In short, business services staff are those officers providing correspondence, general administration, HR and finance support within Divisions/branches
Does not include ESOs
Does not include administrative officers providing specialist support to particular business units (for example, Admin Officers supporting licensing functions)

5. Not in scope – yet…next phase
Reviewing the placement of people and positions will necessarily lead to opportunities to identify process improvements
For example, correspondence processes, establish a business services Community of Practice
Please let us know your thoughts but we will need to park them…for now…ideas will be collated and published on QHEPS to generate discussion/more ideas.

6. BSR – Current status
Information re all business services positions has now been received from all Divisions – to be collated and sorted
New organisational structures have also been received for all Divisions
Mapping process underway – ie where are positions now…where are the gaps…too many in one place??
Finalise business services distribution list

7. BSR – Next steps
Draft business case will be circulated to all business services staff, line managers, DDGs for consultation and feedback
Target date for release – 24 August 2015*
(*subject to consultation with the Union)
One week for feedback – final decision by DG then issued and implemented

8. What can you do? Provide feedback on the business case:
1. –
2. drop boxes – same as those for Hunter Review (QHB and Butterfield Street)
Welcome to provide ideas and suggestions re business services process improvements – remember, we will park them for now, ready for the next phase – will publish them on a QHEPS page

9. Any questions, comments or concerns?
BSR
Any questions, comments or concerns?