1. Understanding and planning access to Primary Care in South Tyneside
South Tyneside CCG Patient Reference Group
Thursday 6 April 2017

2. For 1 week in February practices ..
Recorded:
How many appointments were on offer in the practice
How many people rang in requesting appointments
Reasons for people seeing the GP
If the GP was the right person to see the patient
Asked:
People who rang in when they would most like to be seen including weekends, before 8am and after 6pm
If telephone appointment would be acceptable

3. What is the overall picture?
19 practices out of 26 took part
1225 consultations were sampled
10,043 people were asked about appointment preferences

4. What did this work tell us?

5. When did patients say they would prefer to be seen (GP Appts)?
High demand on mondays – does staffing/availability of appts need to be modelled to suit?

6. Purple is 8am to 6pm Monday to Friday

7. When did patients say they would prefer to be seen (Nurse Appts)?
High demand on mondays – does staffing/availability of appts need to be modelled to suit?

8. Purple is 8am – 6pm Mon - Friday

9. Would you be happy for your appointment to be by telephone?
The number of telephone consultations we currently offer stands at 14%

10. Could the patient have been seen by someone other than the GP?
45% of patients seen by GPs could have been dealt with by another professional or by self care (ie did not need to be seen at all)

11. Who should have seen the patient instead?
556
Nurse (320)
Pharmacist (68)
MSK/
Physio (56)
Mental Health Worker (55)
Other (57)