1. Club Status Meeting
Toastmasters Club
XXX

2. A special meeting
Status of the club, reports from each officer, from VPE, VPM, VPPR…
Discussion in six groups to collect best practices and problems for each category
Presentation of results of discussion in the six areas and their standards, ideas for improvements, results of survey for each area

3. Results achieved so far: VPE
2 CC, 1 CL, 1 ALB, 1 ALS
200 speeches given
Almost all roles filled before meeting

4. Results achieved so far: VPM
27 members
7 new members
Lost 5 members at last renewal cycle

5. Results achieved so far: VPPR
500 likes on Facebook page
350 users on Facebook group
100 followers on Instagram
Website not updated in the last six months

6. Results achieved so far: Treasurer
All members paid
1000 EUR in the bank
We had to raise the fee

7. Results achieved so far: Secretary
All minutes stored
Using easy-speak to track info of members
We have no inventory list

8. Results achieved so far: SAA
Nice meeting room
Beverages always available
Banner always displayed
Meeting room a bit hot

9. Results achieved so far: President
Club already President Distinguished
Strong club, best in our area
Lost some very good members

10. Moments of Truth
When anyone comes in contact with any aspect of Toastmasters, the person forms an impression based on her experience at that particular time. These decisive times when initial impressions are formed are known as moments of truth.

11. Moments of Truth
Each moment of truth represents an opportunity for the club to create a positive impression
Moments of Truth is a tool that enables sustained club quality through guided evaluation and targeted recommendations

12. A High-Quality Club Encourages and celebrates member achievement
Provides a supportive and fun environment
Offers a professionally-organized meeting with variety
Club officers are trained in all aspects of club quality
Members have access to a formal mentoring program
Members are provided evaluations that help them grow
Members are motivated to achieve their goals

13. Areas of Evaluation First impressions Membership orientation
Fellowship, variety, and communication
Program planning and meeting organization
Membership strength
Achievement recognition

14. Break-out in six separate groups to discuss one of the areas
Process:
Each group will have 20 minutes to discuss the performance of club in the selected area – for each area there will be a facilitator. Each group must elect a rapporteur.
After the group discussion we will come back all together and the rapporteur will present in maximum 2 minutes the three main challenges and the three main best practices for the area analyzed. The rapportuer should also suggest what the District can do to support the clubs that have those specific challenges (ask the group facilitator for tips).
Areas of discussion:
First impressions - Siegfried
Membership orientation - Nacho
Fellowship, variety, and communication – Ana/Sara
Program planning and meeting organization - Nelson
Membership strength - Francesco
Achievement recognition - Ulrike

15. Results from break-out session

16. Best practices and challenges in Our Club for each evaluation area
First impressions
Membership orientation
Fellowship, variety, and communication
Program planning and meeting organization
Membership strength
Achievement recognition 11

17. Results of Evaluation of Club Experience
0. Not applicable or nor able to evaluate
Never
Seldom
Sometime
Often
Always 4

18. 1. First Impressions
Guests greeted warmly and introduced to officers and members
1,5
Guest book and name tags provided
2,5
Professionally arranged meeting room
Convenient meeting location
3,5
Guests invited to address the club
4,5
Guests invited to join
5,0

19. 2. Membership Orientation
Formal induction, including presentation of pin and manuals
1,5
Assignment of mentor
2,5
Education programs and recognition system discussed
Learning needs assessed
3,5
Speaking role(s) assigned
4,5
Member involved in club activities
5,0

20. 3. Fellowship, Variety, and Communication
Guests greeted warmly
1,5
Enjoyable, educational meetings
2,5
Regularly-scheduled social events
Participation in area, district, and International events
3,5
Inter-club events
4,5
Club newsletter and/or website– updated regularly
5,0

21. 4. Program Planning and Meeting Organization
Program and agenda publicized in advance
1,5
Members are prepared to carry out all program assignments
2,5
All projects are manual projects
Meetings begin and end on time
3,5
Creative Table Topics™ and activities
4,5
Positive and helpful evaluations
5,0 5

22. 5. Membership Strength 1,5 2,5 3,5 4,5 5,0 Club has 20 or more members
Members are retained
2,5
Promotion in club’s organization or community
Club programs are varied and exciting
3,5
Toastmasters sponsoring new members are recognized
4,5
Regular membership-building programs
5,0 5

23. 6. Achievement Recognition
Award applications immediately submitted to World Headquarters
1,5
Progress chart displayed and maintained
2,5
Member achievements recognized with ceremony
Club, district, and International leaders recognized
3,5
Club and member achievements publicized
4,5
DCP used for planning and recognition
5,0 5

24. Moments of Truth
A tool that enables sustained club quality through guided evaluation and targeted recommendations:
LET’S USE IT!