1. Help Desk Portal, uCern Groups and Ideas Presented by Cindy Lewis, MSN, RN-BC

2. Help Desk Portal Benefits
More efficient than ing issues to help desk
Reduction in ticket loss
Immediate logging into Cerner system-quicker logging of issues = faster resolution
Ability to do the following:
track your service requests or incidents
add attachments, screenshots
interact directly with ticket owner
request updates
check on status

3. Help Desk Portal Must Have : uCern Account
Use
Not to be confused with the Campus Help Desk

4. Self Service is ok but…
Keep track of requests or incidents you’ve logged.
Interact with ticket owner, ask for updates, add attachments

5. uCern
Benefits:
Social network for connection with other clients and Cerner staff
Ability to research what other clients are doing in your area of interest
Provides additional resource for researching workflow issues, similar challenges
with the EMR

6. What is uCern ?

7. Accessing uCern

8. Joining Groups (Communities)

9. Following a Stream and Joining

10. Ideas, formerly known as Enhancements

11. Ideas
Defects vs Enhancements- defects are identified, gaps or issues with the code or application features. Enhancements are additional features and requests for improvement.

12. Following Ideas

13. Add Comments and Like an Idea

14. Idea Template

15. Questions?