1. ECF – A GLOBAL SOLUTION? 25 October 2007 Gordon Street TPE2.19

2. ? TOPICS Current volumes Status & developments to date Next steps
Benefits
Challenges
Your role ?

3. CURRENT VOLUMES AT LLOYD’S
First week October 2007 (All business categories)
45% of In-Scope
35% of all claims
44 Live Brokers (79% total claims volume)
49 Brokers to implement by end of 2007
(Potential total 98% total claims volume).

4. INSURERS PARTICIPATION TO DATE
39 out of 43 Managing Agents
12 IUA companies live or implementation
32 IUA companies demo or discussion
Marsh Marine approx 80% of In-Scope

5. OBJECTIVE
Global trading
Desktop to Desktop delivery
Changed method of delivery of claims information

6. FIRST PHASE
Brokers (some)
Lloyd’s
Xchanging repository
ACCORD Global standard

7. SECOND PHASE
Lessons learned & developments needed
Broker take-up
IUA companies

8. FUTURE
Remaining Brokers
All IUA companies
Other improvements/developments
Insurers outside London Market
Experts/service providers

9. BENEFITS
Speed of delivery of information
Easy access to file for all parties
Structured data
Audit trails
Claims management opportunities
Easier communication between everyone

10. CHALLENGES
Cultural issues
Use of face to face discussions
Reduce paper
Manage inboxes/set priorities
Service levels & resourcing
Time taken to process
Training
Followers questions : delays & problems?

11. THE OPPORTUNITY
All marine claims practitioners
Brokers
Lloyd’s underwriters
IUA companies
Other insurers
Experts

12. CONCLUSION
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