1. Helen Hourican MSc H-TRAINING
Assertiveness
Helen Hourican MSc
H-TRAINING

2. Assertiveness Assertiveness is a form of communication that:
Keeps the relationship and
Solves the problem
Helen Hourican MSc
H-TRAINING

3. Two Aspects to Communication
Logic
Emotion
Helen Hourican MSc
H-TRAINING

4. Two Aspects to Communication
Logic only
becomes
Aggression
Helen Hourican MSc
H-TRAINING

5. Two Aspects to Communication
Emotion only
becomes
Submission
Helen Hourican MSc
H-TRAINING

6. Assertiveness in Context
Aggression
Submission
Helen Hourican MSc
H-TRAINING

7. General Assertive Techniques
The Broken Record Technique – Repeat your points up to three times
Fogging Technique – example: ‘I can see how you could conclude that but … there is a broader picture
Negative Assertion – example: ‘Yes, you are right, filing is not one of my strengths’
Negative Enquiry – example: ‘So you think I am not interested in the project?’
Helen Hourican MSc
H-TRAINING

8. Workable Compromise Reflect on Agreement Develop Options Listen Reach
Shared
Understanding
Open in Favour of
Co-operation
Logic
Emotion
Helen Hourican MSc
H-TRAINING

9. Concluding Points
Assertiveness is a technique we will always be learning and never fully know
Assertiveness is not a motor skill and our capacity to be assertive may be affected by many issues throughout our lives
Assertiveness is often influenced by our innate personality traits and our core beliefs
Assertiveness is often misunderstood and sometimes confused with aggression
Helen Hourican MSc
H-TRAINING

10. Helen Hourican MSc H-TRAINING www.htraining.net
Thank you
Helen Hourican MSc
H-TRAINING