1. BTEC Level 3 Subsidiary Diploma in ICT

2. User Documentation
In order to make sure that any IT solution can be properly maintained (repaired if problems arise or enhanced if new functionality is needed) a range of documentation will need to be created that explains the solution from a number of perspectives. The same will be true for a spreadsheet solution. The documents created may be printed, could be held electronically in a .doc file, or as a series of web pages for users to access when needed (e.g. on an organisation’s intranet).

3. User Documentation
User documentation should be developed from a user perspective. It should contain:
a guide on the overall purpose of the spreadsheet
instructions on how to use the spreadsheet, in particular how to execute specific tasks
troubleshooting information on what the user should do if the spreadsheet does not function correctly.