1. Our New Integrated Business Management System [“IMS”]
That Happens to Comply with ISO

2. Agenda
Introductions & background
Why the change?
Your System
Using it

3. Introduction and Background

4. What are ISO 9001:2015 & ISO 14001:2015
The world’s most widely recognised quality and environmental management standards, outlining ways to achieve and benchmark consistent performance and service.

5. What is an Integrated Management System [IMS]?
A set of policies, processes and procedures that assist in the planning, execution and delivery of all aspects of our business.

6. Quality and environmental Aims of an IMS
Protecting the environment by preventing or mitigating adverse environmental impacts
Mitigating the potential adverse effect of environmental conditions on the Company
Assisting in the fulfilment of compliance obligations
Enhancing environmental performance
Controlling the way products/services are designed, manufactured, distributed, consumed and disposed of
Achieving financial and operational benefits
Communicating environmental information to interested parties
Understanding risks and minimising the likelihood and impact of them

7. Your Management’s Perspective

8. ISO Standards – The Essentials

9. Forget the phrase ISO
System built to make you more efficient and effective
Mainly just written down what already happens
BUT will be independently audited against ISO requirements
ISO 9001 (Quality)
ISO (Environment)
So regular internal reviews (“audits”) to make sure processes are being followed. MUST do what the system says you do.

10. What you need to know about the system
Whatever your role in the Company, it will interact with the IMS – find out how and ensure your actions comply with the relevant process.
Understand your role in the Company and its place within the IMS
Support colleagues in their roles within the IMS
Know your responsibilities and act on them
Find out who to report nonconformities and improvement opportunities to
Get to know the key policies and objectives
Ensure customer focus at all times
Report accidents and incidents promptly

11. What you need to know about the system
Be aware you have an IMS
Be aware how to get to the system
Be aware that you have POLICIES & OBJECTIVES for Quality, Environment and Occupational Health & Safety
NEVER save a template locally – ALWAYS download from system
Always do what the system says you do in the way it says you do it
Think about your role in relation to quality, environment and H&S at work
Know who is point of contact for the system
Advise Cassandra Topp of customer feedback/complaint (they need to record it and take action)
Occasional internal & external audits – NOT TESTS, THERE TO HELP YOU

12. Quality (9001) In essence Describe what you do
Do what you say you do – to the standard you say you do it
Keep records to
Prove what you have done
Gather data to guide how you improve things
Ask clients and others (including staff) for feedback
Act on that feedback
Continually improve

13. 14001 extras Compliance with Legislation
Environmental Aspects and Impacts Register and action plan
MINUTED decision as to whether publish your Environmental Aspects
Operational Controls/Emergency Preparedness & Response (Emergency Plans, etc.)
Monitoring & Measurement (if applicable)

14. OHSAS 18001 Extra Compliance with Legislation
Risk assessments done and documented
Risk mitigation plans – following the “hierarchy of control”
MINUTED decision as to whether publish your Environmental Aspects
Operational Controls/Emergency Preparedness & Response (Emergency Plans, etc.)
Monitoring & Measurement (if applicable)

15. What is a process?

16. Questions?