1. Who’s driving? The ever-increasing influence of ‘IT’ on whole business strategy Richard Gormley & Adrian Barber

4. Strategos:
The art of the General

8. Key questions Is it really Strategy? Does it diagnose the disease?
Does it prescribe a cure?
Is the balance between horizontal and vertical integration right?

9. The Rise & Fall of ‘Mass Assumption Mode’
The Trivallis Experience

10. Our Evidence Base

11. But what if…?

12. Mobile Working… Too much paperwork Staff wanted new technology
Customers wanted visibility
Business wanted to change
Systems would integrate
Staff understood technology
Data was accurate
Whole business priority
Taken much longer to embed
Only delivered 60% of potential
Some wrong decisions made

13. ASB Management… Poor case management
Little visibility of reality on estates
Existing systems evaluated and inadequate
Business wanted to collaborate
Systems would integrate (not painless!)
Staff understood technology
Data was accurate (but inadequate)
Whole business priority
Quickly improved knowledge of the business
Agile approach enabled incremental change
Encouraged and enabled greater collaboration

14. Key questions How good is your data (systems and ‘people’)?
One version of the truth?
How well understood is the challenge?
What is your capacity for change?
How experienced are your team?
What resources are available deliver the changes?
How will you keep focused on delivery?
Will organisational culture support the change?
How well equipped are your people for change?
How fast can you really go…?