1. Chapter 13 Delegating What Delegation Means Essentials of Delegation
Benefits of Delegation
Why People Resist Delegation
How to Delegate Successfully

2. Aspects of Delegation
Delegation:Giving a portion of one’s responsibility and authority to a subordinate.
3 Aspects of Delegation:
Responsibility
Authority
Accountability

3. As a Supervisor:
You have been given the responsibility for certain activities and the results they are expected to produce.
You have been given the the authority (rights and powers) to carry out your responsibilities.
You have been given the accountability (obligation to your boss) to produce these results.

4. Lines of Responsibility and Authority
Chain of command: The lines of responsibility and authority in an organization that provide the anatomy of its organization chart.
This shows who is responsible at each level for everything that happens or fails to happen.
Channels of communication: The organizational lines (corresponding with the chain of command) along which messages are passed from one level to another.

5. Benefits of Delegation
More time for managing
More and better work from happier people
Development of promising people
Greater efficiency
Improved leadership skills

6. Why Managers Have Trouble Delegating
Some feel workers will not take responsibility (Theory X).
Some feel that the work will not be done right.
Some have an inner need for power, authority, control, and indispensability.
Some feel the worker will do better at the task then them.
Some fear the responsibility for the mistakes of others.

7. Why Managers Have Trouble Delegating
Some are unable to let go.
Some can not shift from doing the work to managing people.
Some find it quicker and easier to do than to train others to do.
Some do not want to give up the tasks involving personal advantages or enjoyment.
Some are reluctant to lose touch.
Sometimes they are not willing, qualified workers.

8. Why Workers Won’t Accept Responsibility
Some are unable, unwilling, or both.
Some fear failure.
Some fear the consequences of making mistakes.
Some fear rejection by other workers.
Some see added responsibility as meaningless extra work (job loading).
Some like their job as it is.

9. How to Delegate Successfully
Conditions for success include:
Advance planning
A positive attitude toward your people
Trust on both sides
Ability to let go and take risks
Good communication
Commitment

10. How to Delegate Successfully
The steps in delegation:
Plan: Decide what you can delegate and to whom.
Develop the task in detail.
Delegate: Give the responsibility and authority, establish accountability, the worker accepts it, set up checkpoints (The Contract).
Follow up: observe checkpoints and give feedback.
Don’t accept reverse delegation.

11. Common Mistakes in Delegation
Failure to communicate clearly
Over supervising
Too little training and support
No controls
Job loading

12. Common Mistakes in Delegation
Assigning undesirable tasks with no reward
Picking the wrong person
Delegating management responsibilities such as discipline
Creating overlapping responsibilities

13. Adapt Delegation to Your Situation
Delegate time-consuming detail that others are willing to do.
Delegate things others do better than you do.
Train others to take over in your absence.

14. Adapt Delegation to Your Situation
Delegate tasks and responsibilities that motivate and develop.
Keep management responsibilities to yourself (termination, discipline).
Delegate anything else that makes sense.