1. Creating Help in a Wiki Environment
STC Webinar. June 7, 2012
Tom Johnson
Blog:

2. Why a wiki in the first place?

3. The Need for Shared Ownershipme
SME
The Need for Shared Ownership

4. The Need for Constant Updates

5. Agile documentation methods

6. Some Wiki Basics

7. Content Ownership

8. Content Ownership (continued)

9. User Pages

10. User Pages

11. Authoritative Content

12. Recent Changes

13. Talk Pages

14. Everything on One Site

15. Wiki Syntax

16. Translation

17. Content Re-use

18. Managing Content

19. Categories

20. Community and Collaboration

21. Spontaneous versus Directed Efforts

22. A Guiding Metaphor

23. The Successes

24. The Need for Insider Knowledge
Community member
Company
The Need for Insider Knowledge

25. Writing Is Harder Than Most Think

26. Do You Really Need a Wiki for Volunteers?

27. Do You Really Need a Wiki for Volunteers?

28. Turning Point

29. Time for Another Model: Testing Documentation

30. First Experiences with Crowdsource Testing

31. Thanks for attending. Tom Johnson
Blog: