1. Digital Inclusion
Dr Peter Radley

2. Inclusion 1 Government 40%-50% of GDP in Europe.
Government largest supplier of services.
Healthcare
Education
Security
Administration
Government services are vital to everyone.

3. Inclusion 2 Everyone must be reached. Many communication platforms.
Must use all means to ensure inclusion – no digital divide.
E-government services must be available to all – a European right?

4. Broadband Key enabler for e-government. Instantaneous interaction.
Multiple media – audio, data and image.
The service experience is so much richer, so much more valued.

5. Education 1 The e-government service leader.
Lifelong education involves all citizens everywhere – a European right?
School
University
Re-skilling
Retirement
Community-led.

6. Education 2 Supports common values in e-citizenship.
Topics of interest – language, history, geography, cultural heritage.
Community based e-training for lifelong learning?
A need of every citizen – added value for every citizen.

7. Open-ness 1 All platforms needed to reach everyone.
Terrestrial telecom
Satellite TV
TV becoming interactive.
Telecom becoming multiple media.

8. Open-ness 2 Every citizen will have access to at least one platform.
Has a right to access e-government services.
Should expect these services on any platform he or she can access.
An obligation on every platform to carry the same services.
Realisation of the European right?
A regulatory challenge?